Carmel Plaza Tours

We like the Carmel Mission Inn because it is ideally located. It also has on site overnight parking.

Property was very charming like a story book. I was expecting to see the white rabbit or Alice pop out at any moment. Loved the beautiful flowers and greenery. Staff was great Parking was tight but we managed. Perfect location walking distance to everything. Especially enjoyed being able to walk over to the Cypress Inn and hear Debbie sing.

The property is new, aprox 8 months and is clean and in a great area. The staff is friendly but they were having a company event on Friday night and when we had checked in on Thursday, the front desk made it clear that although the restaurant would be closed for Friday night, we would still be able to order room service. That didn't end up being the case and we ordered a pizza from a local restaurant and had it dlivered to the room. The person at the front desk did call me and say that she was sorry for the miscommunication and that they were giving us a $75.00 credit towards food for Saturday and I told her we were leaving early Saturday. No other communication was made from the hotel staff. As far as housekeeping, our room was dirty when we got back with a cleanning rag left on my nightstand and the bed made poorly. I did mention this to the front desk when I went to get coffee and all she said was "sorry"... I'll let my supervisor know".