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The Ritz-Carlton, Cleveland

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Luxury
5.0 star property
8.8

Excellent

Downtown Cleveland's refined sanctuary

Signature cocktails and upscale American cuisine await at stylish TURN Bar + Kitchen in Downtown Cleveland. Guests can stroll just five minutes to JACK Cleveland Casino or Tower City Center. The attentive staff, praised for exceptional service, share local insights and enhance the luxury experience.

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

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About this property

The Ritz-Carlton, Cleveland

  • Luxury hotel near Huntington Bank Field
  • Close to JACK Cleveland Casino and Huntington Convention Center of Cleveland, The Ritz-Carlton, Cleveland provides dry cleaning/laundry services, a fireplace in the lobby, and a bar. Be sure to enjoy a meal at TURN Bar + Kitchen, the on-site restaurant. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a 24-hour gym and a business center.
  • Additional perks include:
    • Limo/town car service, cooked-to-order breakfast (surcharge), and valet parking (surcharge)
    • An electric car charging station, express check-out, and a gift shop
    • A reception hall, smoke-free premises, and an elevator
  • Room features
  • All 206 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
  • Extra conveniences in all rooms include:
    • Heating and fans
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with designer toiletries and tubs or showers
    • LED TVs with Netflix and premium channels
    • Wardrobes/closets, LED light bulbs, and coffee/tea makers

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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total (up to 50 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 30.0 per stay

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Ritz-Carlton, Cleveland pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Ritz-Carlton, Cleveland?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Cleveland on May 31, 2026 start from $545, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for USD 60 per night.

What time is check-in at The Ritz-Carlton, Cleveland?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Cleveland?

Check-out is at 11:00 AM.

Where is The Ritz-Carlton, Cleveland located?

Located in Downtown Cleveland, this luxury hotel is within a 5-minute walk of Tower City Center and JACK Cleveland Casino. Rocket Arena and Progressive Field are also within 15 minutes. Tower City-Public Square Station is only a 2-minute walk and West 25th-Ohio City Station is 27 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

8.8

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 187 out of 283 reviews
Rating 8 - Good. 53 out of 283 reviews
Rating 6 - Okay. 23 out of 283 reviews
Rating 4 - Poor. 8 out of 283 reviews
Rating 2 - Terrible. 12 out of 283 reviews

Reviews

Verified

10/10 Excellent

Beau

Liked: Cleanliness, amenities, property conditions & facilities
A+ Staff. Room was clean and room service was top notch.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious rooms. Very helpful staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ELANNY

Liked: Cleanliness, property conditions & facilities
Staff was friendly and kind.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely fabulous and the staff was even better! Each and every person I encountered was so helpful, kind and courteous! Would definitely recommend!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and staff. Had a great bar and room service with great food
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night get away

We had a very nice stay here , very nice and friendly staff Would definitely stay again And good drink choices
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the facilities
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
The staff was really nice and helpful, very clean and upscale dinning and atmosphere. The room was excellent!!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and very polite
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent hotel in the center of Cleveland. Outstanding views, friendly efficient service. Best chef in the midwest.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond. The hotel restaurant, Turn was also a gem with an interesting menu and delicious food. Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Samuel King

Liked: Cleanliness, staff & service, property conditions & facilities
Real nice!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. We will be back
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but very much enjoyed this hotel
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was a very good experience and shall return
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have the room type I reserved on Expedia
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous and phenomenal staff.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

carlton

The staff
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2023
Verified

6/10 Okay

joe

Liked: Cleanliness, property conditions & facilities, room comfort

Ritz Cleveland for Clapton Concert

I wrote a check in review. It detailed my issues. I won’t repeat it. But it did not meet the standards of a Ritz Carlton.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The walk thru tunnel to see the Cavs
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ritz Cle

Stayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Anthonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was everyone was very pleasant, friendly, and humorous! There was not anything I disliked.
Stayed 1 night in Oct 2022