9.4/10 Exceptional! (1,781 reviews)
Beautiful hotel, great location, friendly associates, but would not return to this location. Unfortunately many negatives.They offer what they call is a “kitchen” on every floor- coffee maker did not work and the ice machine did not work- spoke to an associate and was told coffee machine has been out for over 2 months and ice machine was probably a few years. They mentioned that I could go down to the floor below for coffee and the only available ice was downstairs main lobby closet. Was to get 2 waters in your room daily and did not on day 2- the “kitchen”I was told had some water, but at 8:30 the water was out Housekeeping was substandard, did not replace glasses, just rinsed out. Rug was not vacuumed, cold water handle in bathroom was loose and had to tighten a few times. Had dinner at the hotel what the picture showed on the website did not match what was served. We asked for dry salmon, came moist, too much butter/oil- asked if we could have bread to absorb the butter/oil and was charged $6 for a piece of bread.
For paying close to $600. Per day I did expect better
Reviewed on Jun 20, 2026