Tulum is home to Nook Tulum by The Spot Rentals. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
What time is check-in at Nook Tulum by The Spot Rentals?
Check-in start time: 4:00 PM; Check-in end time: 8:00 PM.
What time is check-out at Nook Tulum by The Spot Rentals?
Check-out is at 11:00 AM.
Where is Nook Tulum by The Spot Rentals located?
Situated in Tulum, this apartment building is within 2 mi (3 km) of Tulum Beach, SFER IK, and Jaguar Park. Acceso al Parque Jaguar and Jaguar Viewpoint Tulum are also within 3 mi (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Nook Tulum by The Spot Rentals Reviews
6.4
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
2.0
Amenities
2.0
Property conditions & facilities
Rating 10 - Excellent. 2 out of 7 reviews
10 - Excellent
2
Rating 8 - Good. 1 out of 7 reviews
8 - Good
1
Rating 6 - Okay. 2 out of 7 reviews
6 - Okay
2
Rating 4 - Poor. 0 out of 7 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 7 reviews
2 - Terrible
2
Reviews
Verified review
10/10 Excellent
Madeline
Jan 11, 2025
Liked: Cleanliness, room comfort, communication
We will be back!
Beautiful hotel grounds, great location, spacious apartment
Stayed 3 nights in Jan 2025
Verified review
2/10 Terrible
Emily
Jan 19, 2026
Disliked: Cleanliness, amenities, property conditions & facilities, communication
I stayed here for 3 nights at The Soot Rentals. I was given a concierge through WhatsApp to connect with if I had any problems. The WiFi network I was given never showed up as an option. The concierge name is Marcial who never helped me. I reached out to the company over text and email and the one time the responded was to tell me they would send someone to fix it and they never did. After that they stopped responding to me at all. The television was also broken. This was the most unprofessional experience I’ve had ever. I had to go to coffee shops to get any work done since I never got WiFi which I paid for. Demanding a full refund for this ridiculous customer service. This hotel should not let Expedia do their bookings any longer.
Stayed 3 nights in Jan 2026
Verified review
6/10 Okay
OXANA
Mar 17, 2026
Disliked: Cleanliness, check-in, listing accuracy
Nook Tulum, a condo-hotel in Tulum, Mexico, was advertised as having WiFi in every room. When we arrived we're told that there's no internet in the suite assigned for us, so no TV. The suite details were sent via WhatsApp on our arrival day, not prior as we asked the property representative and got yes as answer. Then we're offered to move to another property which is located so far away from the beach we had to reject it. We agreed to stay at Nook Tulum without Internet and TV, using front desk WiFi if needed. Then we're told the suite owner didn't pay the quota for confo amenities, and this is why no Internet/TV there. We booked Nook Tulum by January 12, 2025, to arrive on February, 28, and this issue wasn't resolved for this period of time? And the property was still out for vacation rent? We just decided not to ruin our vacation and stayed there, closer to the beach. At the end, we came to enjoy many other things than Internet or TV. But, still, how do you rent out the property which carries a debt?? Regarding the cleanness of the suite - the AC filter was dirty, the stale smell inside the suite mainly because of that dirty filter.
At least the representative we communicated with had openly explained there are the issue with this property, but you don't need to find out all this upon your arrival. So, the property was, say, average. Having basic kitchenette there was helpful. And thanks to Rodolfo at this condo-hotel front desk who helped us to finally check-in.
Stayed 10 nights in Feb 2026
Verified review
6/10 Okay
Jennifer
Feb 1, 2024
Was OK
This place was ok. The road to the place was legit a nightmare. It was a dirt road with so many deep pot holes it takes 5 to 10 minutes to drive. The internet was terrible. There wasn't very many people at the facility. The place had a ton of fruit flies from the person before us. The trash had been filled with hundreds of fruit flies before it was cleaned. I think the cleaning didn't happen for days and the trash baked with flies before we came. And then we arrived at 12pm but the cleaners didn't finish until well after the check in time. We were suppose to have the place by 4pm but it wasn't ready until 5pm so we had to wait for this. I wasn't very happy with this at all. The internet was basically broken the entire time I was there. Absolutely awful and it finally got fixed the last day we were there. The place was nice and I liked the bed but I'm not sure I would stay here again.
Stayed 3 nights in Jan 2024
Verified review
2/10 Terrible
Michael
Mar 6, 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Die Appartementanlage wird von mehreren privaten Eigentümern geführt, die jedoch nicht vor Ort sind. Eine funktionierende Rezeption gibt es nicht – während unseres Aufenthalts war sie durchgehend unbesetzt.
Zwar ist der Pool an sich schön, doch die gesamte Anlage wirkt verlassen und ungepflegt. Ein Restaurant oder andere Einrichtungen zur Verpflegung gibt es nicht, was die Lage zusätzlich unattraktiv macht.
Die Zimmer waren wohl einmal ansprechend, doch der fehlende Unterhaltungsaufwand führt dazu, dass alles langsam verfällt. Der Geruch nach Beton in den Räumen war unangenehm. Bei unserer Ankunft stellten wir fest, dass die Dusche defekt war, das Internet nicht funktionierte und an der Wand lediglich noch die Verankerung eines einst vorhandenen Fernsehers hing. Unser Vermieter reagierte zunächst auf unsere WhatsApp-Nachricht und versprach, sich um die Probleme zu kümmern – danach herrschte jedoch Funkstille. Selbst als später Wasser von der Decke tropfte (möglicherweise ein Rohrbruch), blieb unsere Nachricht mit Video unbeantwortet. Ans Telefon ging er ebenfalls nicht, auch nicht als expedia ihn versuchte zu kontaktieren.
Die beworbene Bar und das Restaurant waren geschlossen. Die Ausstattung am Pool war in einem desolaten Zustand: Eine Liege brach unter normaler Nutzung zusammen, die Auflagen waren feucht und teilweise am schimmeln.
Letztlich wandten wir uns an Expedia, die uns halfen, das Zimmer sofort zu stornieren.
Das Anlage wird bald eine Bauruine sein.