Winterset Vacations from $546

Staff on duty upon arrival was helpful, thereafter not so. (1)Ice machine was not working; initially desk clerk said nothing could be done. After much cajoling, he brought some ice (which he said was not for guests). (2) (During the late evening and early morning hours, children were running up and down the hall outside our room, slamming doors and shouting (3) In the morning, we discovered bathroom sink in the room was plugged and water would not drain. Sink was missing opening/closing device. Plumber was not available to help. Desk clerk brought a plunger for me to clear blockage. Effort to clear drain resulted in very dirty water, including debris, filling the sink. Sink never drained so we needed to use water from the tub faucet to brush our teeth, et. al. (4) Morning clerk said only thing she could do was offer another room, which was not useful because we were only staying one night and were already running late for an appointment. (5) Desk clerk in the morning was on her cell phone when I went to the lobby for coffee. She hadn't noticed dispensers were empty. Unacceptable conditions overall. Staff demurred from adjusting cost of the room.

Wow! We stayed the weekend of the Fourh of July and was so happy with the staff and willingness to go above and beyond to make our stay wonderful! Thank you!

Nice rooms, nice service

Dirty.

The breakfast potatoes weren't very good