肯塔基全包假期

We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In such cold weather, it was still very uncomfortable to bathe. When we checked out, I reported the problem again, but the front desk staff didn’t give me any response. This was truly terrible, I couldn’t even speak for those days because I lost my voice! This was supposed to be a trip we had been looking forward to, and I was also excited to stay at this hotel. But in the end, our trip to Cincinnati was completely ruined by the cold and the illness.

Resort staff was very friendly and accommodating to our early arrival. Facilities are very well, upkeep, respectful staff, in walking distance of the downtown attractions and restaurants as well as the YUM Center.

it is a very nice hotel. Staffs are very helpful and professional.

The staff was their best asset! Very helpful, friendly, tried to accommodate any need!! Rooms were clean and beds were comfy!! We ate at the steakhouse in the hotel. Great food and our waitress was absolutely the best!!! The lobby could accommodate several groups of people!! Would stay there again!!

Never Stay there again. Awful Customer Service, Plumbing issues, Gym had water leaks Amy garbage cans catching water..should have been closed, Room Service issues, and digital elevators suck , asked for late ck out for 1pm that was granted and then @ 12pm our key did not work. Crappy Place & Crappy People Customer Service !

The property is beautiful. Our room was lovely—very clean and comfortable. The seating in our room was perfect for reading, and the balcony an extra treat. Allen was so gracious and helpful. The location was great for dinner plans and a short easy drive to Churchill Downs. Breakfast was delicious—especially the biscuits and gravy. And, the young lady that served us breakfast was very nice and helpful. I’d recommend this Bed and Breakfast to anyone who is planning to spend time in Louisville.

it is a very nice hotel. Staffs are very helpful and professional.

Resort staff was very friendly and accommodating to our early arrival. Facilities are very well, upkeep, respectful staff, in walking distance of the downtown attractions and restaurants as well as the YUM Center.

The staff was their best asset! Very helpful, friendly, tried to accommodate any need!! Rooms were clean and beds were comfy!! We ate at the steakhouse in the hotel. Great food and our waitress was absolutely the best!!! The lobby could accommodate several groups of people!! Would stay there again!!

房间老旧，其实就是民宿。早餐极为普通

Amazing stuff breakfast bar clean room