瓜纳卡斯特海滩假期

Overall, the staff could use a customer service refresher; we felt that only one or two people were attentive. The room we were assigned has gone far too long without maintenance, furniture that has already reached the end of its useful life. The cleanliness was poor. The surrounding areas are poorly maintained; they need to take urgent action and close for major maintenance. The only thing that lives up to the price is the food (breakfast, lunch, and dinner); the drinks and cocktails are of very poor quality. We have stayed at various all-inclusive resorts in different countries around the world, but this was the first one that left us feeling disappointed.

Great place for complete relaxation!

This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why: 1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor. 2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep. 3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house. 4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests. 5. Inedible Food: The quality of the food was extremely poor. 6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day. 7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error. The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute

It was very good

This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why: 1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor. 2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep. 3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house. 4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests. 5. Inedible Food: The quality of the food was extremely poor. 6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day. 7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error. The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute

Great place for complete relaxation!

It was very good

It was very good

Great place for complete relaxation!