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Great property with a terrific pool and private beach across the street. Food was tasty and diverse options available. Staff was friendly and helpful. Perfect place to unplug and relax.

Bittersweet Experience at Hotel Riu Palace Tropical Bay, Negril We had a bittersweet experience during our five-day family stay at Hotel Riu Palace Tropical Bay in Negril. We chose this property largely because of the excellent experience we previously had at Hotel Riu Caribe in Cancun. Our stay in Cancun gave us confidence in the RIU brand, particularly when it came to hospitality, service, and the overall all-inclusive experience. Unfortunately, our experience at Riu Palace Tropical Bay did not meet the same standards. One of our biggest disappointments was the buffet service. There appears to be a need for better management, supervision, and hospitality training for some of the buffet staff, including chefs and servers. On two separate occasions during our five-day stay, we found food trays completely empty and not replenished in a timely manner. In an all-inclusive resort, especially during normal meal hours, the buffet should be continuously monitored so that food is prepared for replenishment before a tray becomes completely empty. What made the situation more disappointing was the lack of communication. When I politely asked staff members whether an empty item was going to be replenished, there were occasions when I did not even receive a proper response or an update. Even if an item takes a few minutes to prepare, simply acknowledging the guest and saying, “Yes, it will be available shortly,” makes a big difference. Guests should not be left standing there wonder

The staff were amazing — service was unmatched, couldn’t say anything better about them. Where we struggled was with the food options — seemingly limited, and speciality restaurants barely open, along with no room service or option to get food besides a “burger bar” anytime after 9pm. The buffet was mediocre at best. Really disappointed with food options, otherwise would consider going back.

It was a piece of paradise. The sea was divine. The rooms right In front of the beach all small villas surrounded by pools. I loved the buffet. The food was fresh and there were different kinds of cooked meals. The people were kind and friendly. Not crowded which made it peaceful. They had beautiful shows and songs in the evening. Very happy. Will come back for sure. And the sea!!!! I don’t hours and hours floating and swimming. Enough towels, plenty of beach chairs. Coffee and drinks available all the time. Loved it! Loved it! Loved it!

It was a very good experience with the good service and dances I would like to come back on a holiday next year

Great property with a terrific pool and private beach across the street. Food was tasty and diverse options available. Staff was friendly and helpful. Perfect place to unplug and relax.

Great property with a terrific pool and private beach across the street. Food was tasty and diverse options available. Staff was friendly and helpful. Perfect place to unplug and relax.

Bittersweet Experience at Hotel Riu Palace Tropical Bay, Negril We had a bittersweet experience during our five-day family stay at Hotel Riu Palace Tropical Bay in Negril. We chose this property largely because of the excellent experience we previously had at Hotel Riu Caribe in Cancun. Our stay in Cancun gave us confidence in the RIU brand, particularly when it came to hospitality, service, and the overall all-inclusive experience. Unfortunately, our experience at Riu Palace Tropical Bay did not meet the same standards. One of our biggest disappointments was the buffet service. There appears to be a need for better management, supervision, and hospitality training for some of the buffet staff, including chefs and servers. On two separate occasions during our five-day stay, we found food trays completely empty and not replenished in a timely manner. In an all-inclusive resort, especially during normal meal hours, the buffet should be continuously monitored so that food is prepared for replenishment before a tray becomes completely empty. What made the situation more disappointing was the lack of communication. When I politely asked staff members whether an empty item was going to be replenished, there were occasions when I did not even receive a proper response or an update. Even if an item takes a few minutes to prepare, simply acknowledging the guest and saying, “Yes, it will be available shortly,” makes a big difference. Guests should not be left standing there wonder