Madeira Island Kid friendly Vacations

The pool and access to the water at this hotel was great. Otherwise, the service and communication with the staff was very poor and often outright rude. Specifically, we raised concerns regarding the plumbing with no help. Shortly after our entire bathroom flooded. Despite paying for an ocean view room we were told our only option was to pack up and move to a sister hotel for the night. No apology or offers to discount the price or adjust our stay.

All good

Overall a great hotel which ticks a lot of boxes in terms of location, facilities, cleanliness. The only issue I would point out is the checkin / out staff and process seems overly long. This creates queues which is the last thing you need after a long journey. We waited for 30-40 mins to be checked in and the desk staff seemed frustrated as much as the guests.

All good

Unique location inside a botanical garden. Very peaceful and luxurious

We have just had a 3 night stay at the Hotel and it was lovely. When we arrived the reception staff were very friendly and gave us a brief tour, when our room was ready we were again escorted there by a member of reception. The room was a great size with a small patio area overlooking the lush gardens. We had dinner in the restauarant on our first night, which was excellent, service was impeccable. We used the bar a couple of times, loving the idea that we got to choose our "Happy Hour", we also ate in the Bar on 2 occasions and again the food was excellent. Breakfast was very good with a great slection of food.The Hotel is very traditional and has a lot of character, we will hopefully return one day and would recommend to anyone who would like to be within 15 mins of the centre of Funchal but still stay in a "little oasis".

All good

Bon moment passé à cet hôtel. La nourriture excellente.

All good

Bon moment passé à cet hôtel. La nourriture excellente.