Grassy Key Waterpark Vacation Packages

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

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This is my fourth time staying at this property. I have always had outstanding experience. This time when I checked in. they put me in a room facing the HVAC units closed in on all sides. It was on the fourth floor. It was a terrible room. I have always had a great experience at this hotel and I called to ask to be moved. After sometime, they did agreed to move me to a room two floors up, which took another hour and a half to be ready although they just had to inspect the room. which was better and more open and a larger room in the same class I had paid for. Even though I had an upgrade through Expedia, they said they didn't have any upgrades. In fact, they never have any time I have stayed there, but to be given this room was very disappointing. The hotel seemed empty. I, the main pool was under construction for two days, but it was open on the third day so that was nice. I love this resort and it's the only place I like to stay in Miami and I've told so many people about it. I've always had a great experience with the staff, etc., but no one seemed to care at first really about my room situation at all or that I had stayed there four times or that I was celebrating my anniversary. After complaining, they did move me upstairs, which was very nice. But that kind of soured a little bit of the experience I must say. I didn't expect that at all. I don't think anyone should stay in that room in a luxury resort or it should definitely come at a discount. Thank you.

The room was really nice, there are small things that can be improved but overall nice.

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Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This is my fourth time staying at this property. I have always had outstanding experience. This time when I checked in. they put me in a room facing the HVAC units closed in on all sides. It was on the fourth floor. It was a terrible room. I have always had a great experience at this hotel and I called to ask to be moved. After sometime, they did agreed to move me to a room two floors up, which took another hour and a half to be ready although they just had to inspect the room. which was better and more open and a larger room in the same class I had paid for. Even though I had an upgrade through Expedia, they said they didn't have any upgrades. In fact, they never have any time I have stayed there, but to be given this room was very disappointing. The hotel seemed empty. I, the main pool was under construction for two days, but it was open on the third day so that was nice. I love this resort and it's the only place I like to stay in Miami and I've told so many people about it. I've always had a great experience with the staff, etc., but no one seemed to care at first really about my room situation at all or that I had stayed there four times or that I was celebrating my anniversary. After complaining, they did move me upstairs, which was very nice. But that kind of soured a little bit of the experience I must say. I didn't expect that at all. I don't think anyone should stay in that room in a luxury resort or it should definitely come at a discount. Thank you.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This is my fourth time staying at this property. I have always had outstanding experience. This time when I checked in. they put me in a room facing the HVAC units closed in on all sides. It was on the fourth floor. It was a terrible room. I have always had a great experience at this hotel and I called to ask to be moved. After sometime, they did agreed to move me to a room two floors up, which took another hour and a half to be ready although they just had to inspect the room. which was better and more open and a larger room in the same class I had paid for. Even though I had an upgrade through Expedia, they said they didn't have any upgrades. In fact, they never have any time I have stayed there, but to be given this room was very disappointing. The hotel seemed empty. I, the main pool was under construction for two days, but it was open on the third day so that was nice. I love this resort and it's the only place I like to stay in Miami and I've told so many people about it. I've always had a great experience with the staff, etc., but no one seemed to care at first really about my room situation at all or that I had stayed there four times or that I was celebrating my anniversary. After complaining, they did move me upstairs, which was very nice. But that kind of soured a little bit of the experience I must say. I didn't expect that at all. I don't think anyone should stay in that room in a luxury resort or it should definitely come at a discount. Thank you.

Had been to Ft. Lauderdale and wanted to check for a decent none night stay in Miami and found this hotel Thro Expedia . Expedia rated this high and happy that we chose this place . Nice location. 5 mins off the beach . The beach is just walkable from this hotel. Very good service . The guy in lobby was very helpful . There was a donminos pizza next door , which was very useful for kids. Amenities were decent . They had an outdoor swimming pool . Slightly smaller .. there were 2-3 families swimming and it was almost full :) washer dryer worked but it was good .. elevator was small and sometimes slow . We didn’t find a gym. No complimentary breakfast.. parking was a bit wierd and cramped ! They charged per night which was slightly expensive . The rooms were awesome ! It was good sized for the price . Also had a kitchen.. though we didn’t use the kitchen , it is very good to have , just incase . Bed was comfortable .. bathrooms were neat . Price wise I think this room was very good and value for money . Wanted to give 3 , but just for the room and pricing , I’m giving it a 4 . Good experience overall .

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Great