Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2015
Room was clean had everything we needed only thing I would change is put small fridge and softer beds
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint Paul, MN

Hotel overlooking the bay and close to downtown

Posted Jan 17, 2015
The hotel is clean with friendly staff. The rooms are a good size, with very nice bathrooms. Get a room overlooking the bay to have a nice view of the water. The only downside is it's on a very trafficked road, so sitting out on your room's balcony isn't incredibly peaceful. Hotel is walking distance to downtown Isla Mujeres and Playa Norte.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Italia

Albergo vista mare ottimo rapporto qualità/prezzo

Posted Jan 12, 2015
Posizione ottima, a cinque minuti a piedi dal ferry. Vista mare, camere spaziose, confortevoli e pulite. Lo staff è molto cortese e disponibile. La colazione continentale a buffet è un po' scarsa, ed il WiFi funziona in modo continuativo solo al piano terra, ma nel complesso esperienza molto positiva.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Windsor,Ontario,Canada

Very clean and comfortable, Staff the Best!

Posted Jan 10, 2015
Pros: View from room on bay side the best!
Cons: Heat the pool
Location: Walk to Bar Queen Beach Bar for umbrellas/lounge chairs, well worth $. Better than public beach.
Would definitely stay again. Isla is an island worth going to al least once for a Mexican experience. Make sure to use pesos, exchange on street if have to.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Baltimore

Middle of everything.

Posted Jan 9, 2015
Pros: Clean and modern
Cons: Refrigerator in the rooms. All the doors must be slammed shut to close. English speaking staff.Better lighting.
Location: Everything the island has to offer is near by.
Hotel is in the middle of all the island has to offer. Only a few blocks from the ferry which is really a jet ferry that holds 200 people and takes only 15 mins. to get from Cancun. Shops everywhere. Restaurants everywhere. Nobody speaks English anywhere. Very expensive to eat and drink and there are no grocery stores on the island. I assume they do that so you have to patronize the local eateries which are the back yards of about half the population. No fast food. They nail you with dollars, so only use Pesos. Everything closes at 11:00 PM some close at 5:00 Pm. Lots of Latin American and European visitors. Very family friendly. Lots of couples. Singles, forget it. The traffic is horrendous and they will run you down if your not careful when crossing the street. And yes, this island has lots of cars.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Haven Ct

We would book there again

Posted Nov 22, 2014
Close to the ferry and within walking distance to nice restaurants and beautiful beaches
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus Ohio

Nice comfortable room. Close to ferry

Posted Nov 12, 2014
Pros: close to everything
Cons: On occasion there would be sewer gas odors coming from the bathroom.
Location: Fantastic beach accross the street. Scuba diving good. Rode bicycles around the island. Good restuarants
Went for quiet and peaceful beach. Very friendly people. Rode bikes around island. Went scuba diving. Relaxed on beach. Lot of walking and seeing the island.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Calgary

very clean & friendly

Posted Nov 10, 2014
Pros: location, clean. good price.
Cons: loud, uncomfortable beds
Location: close to ferry & downtown.
Street side is a little loud, and the beds were rock hard. But it was spotless, and the staff was friendly & helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Oct 28, 2014
I would reccomend the Island and hotel to anyone. Great spot we really enjoyed our stay
5 out of 5
Recommended
by ODIfrom München

Klasse!

Posted Oct 13, 2014 on Hotels.com
Das Hotel befindet sich nur einen Katzensprung vom Fähranleger, dem nördlichen Strand und dem Stadtkern mit Bars u d Restaursnts entfernt. Toller Empfang und super sauber. Das interkontinentale Frühstück ist halt nur interkontinental, aber immerhin! Beim nächsten Mal unbedingt wieder!!!