Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Apr 20, 2015
Pros: Staff, rooms, etc.
Cons: our balcony was noisy because it was on the main street.
Location: view of ocean, fishing boats, restaurants, beach....what else is there!
Great! The staff were wonderful, helpful and always gracious.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Excelente! Buena ubicación, muy buen trato por parte del personal. Hermosa la habitación en la que estuvimos! Desayuno sencillo pero abundante. Muy recomendable
4 out of 5
Recommended
for Everyone
by A verified traveler

NIce hotel close to ferry

Posted Apr 7, 2015
Pros: clean and well priced
Cons: unfortunately no beach view but you could see the ocean over the tops of the buildings across the street
Location: sat on balcony and listened to traffic/people watched
No beach view, but well priced and clean. Pool was small but refreshing. Not crowded even though it was spring break.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom gallegos

Buena limpieza, cómodas habitaciones

Posted Apr 6, 2015
Gran experiencia muy limpio , agradable , buen servicio y cómodo , buena ubicación
4 out of 5
Recommended
for Families
by A verified travelerfrom Colorado

We enjoyed our stay!

Posted Mar 27, 2015
Location: Recommend eating at The Joint, a Reggae bar and restaurant and Que Bravo, excellent taco's, quesadillas and salads, staff are super friendly!
Super friendly staff, nice facility, felt very safe, great location--we walked everywhere. Room was spacious, very clean, nice firm beds, nice ocean breeze with our bay view room, nice continental breakfast in open patio. Street noise-the traffic was annoying for this small island, we did get used to it however. Only feedback for Expedia is to clarify age and rate for child, we had accounted for our 17-year old online, but the front desk clerk stated there was a mistake, at first we thought they would charge us, but in the end, they did not, which was very nice of them. So hopefully Expedia will step-up! If we go back, we will stay at the Bahia Chac Chi again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jackson, Wyoming

Great hotel!

Posted Mar 15, 2015
Pros: Location and view. Amenities.
Cons: Turn the business office into a fitness room...?
Location: La Lomita restaurant just behind the hotel is a gem!
Just a few minutes walk from the best beaches, Hotel Bahia Chac Chi also costs less than on-beach hotels. I actually like the location--just a short distance from the ferry dock. The staff is extremely friendly and helpful. My room was bright and clean, with a balcony with a fantastic view of the bay! Breakfast was modest, but sufficient--cereal, toast, fresh fruit, yogurt, coffee and juice. I never used the little swimming pool, but it looked like a good idea for those wanting to get in out of the sun. They provide free beach towels and water, which come in very handy. The only down side is there is traffic noise, but for me it was such a constant din I was able to sleep right through it. This is my new go-to hotel in Isla Mujeres!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with water view close to the ferry

Posted Mar 9, 2015
Pros: Staff, location.
Cons: Internet speed.
Location: Near everything
The staff were very helpful and we enjoyed our stay. The hotel is very conveniently located so that you can walk one block from the ferry landing. It's close to all the restaurants, shops, beaches there. We'll use them again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Quiet trip made perfect (or almost)

Posted Mar 7, 2015
Pros: Great rooms, great staff, great location.
Cons: Coffee in rooms
Location: Island living, shopping, eating, swimming, fishing, snorkeling, diving, just everything you would expect on an island.
The staff here at the hotel is the best staff of any hotel we have stayed at. Friendly, helpful, fun, and just plain warm are words that come to mind. "We would like to go on a tour", done, " we would like a cart for the day" done. Where do we snorkel, done..These guys were great. The rooms clean, (everyday) cool and comfortable. We loved the open front of the hotel and the ocean, places to eat, shop and drink all within 4 blocks. It was our first time to the island but we had friends that have been coming here for over 10 years and they even said it was a great place. Watched new guest come in and the staff hug them because they were returning again. Where do you get that kind of service and care?
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WI

Good location.

Posted Mar 2, 2015
Check in, check out was smooth. Staff was friendly and helpful. Five minute walk to beaches, restaurants, shopping. Would recommend to others.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Nice hotel, close to everything.

Posted Mar 1, 2015
Had a great stay. The hotel staff was great, room was clean and well maintained. Loved that the ferry was so close since I was traveling with my son.