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Expedia Verified Reviews
Exceptional!
4.7 of 5 guest rating
Room type What's included Nightly price per room Book
Ocean View Junior Suite King
Room with view
656 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Junior Suite King
Room with view
656 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front Luxury Suite King
Room with view
764 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Presidential Suite
Room with view
430 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front Junior Suite Double
Room with view
656 square feet
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Ocean Front Junior Suite King
Room with view
656 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Junior Suite Double
Room with view
656 square feet
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Ocean View Swim Up Suite King
Room with view
850 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean View Junior Suite Double
Room with view
656 square feet
2 Double Beds
Room sleeps 4 guests
Select dates to see price

Hotel Amenities

All-Inclusive Details

Hotel Amenities

The lobby blends Mediterranean style, as seen in tall columns, blue-tinted arched windows, and wrought-iron chandeliers with Mexican touches such as lamps made of local onyx and umber leather lounge chairs. Both the lounge chairs and the canopied day beds tucked among the potted plants are large enough for two.

A fitness center features cardio and strength-training equipment as well as Pilates, Yoga, aerobic, and stretching sessions. Metal sculptures of a Mexican band oversee the freeform pool, with its swim-up bar, and infinity-pool area.

Guests can relax on in-water pool and deck chaise lounges--each with cushion and adjustable sunshade--or in canopied and curtained day beds that line the pool and the private beach. Butlers stroll through both areas with books, magazines, sunscreen, and drinks.

Dining choices can be found at 6 restaurants and include Asian and Mexican cuisine and low-calorie and vegetarian menu items. A coffee shop serves pastries and fruit; the sommelier hosts wine tastings. Guests help themselves to hors d'oeuvres, snacks, and beverages in the 24-hour Lounge; room service is available 24 hours a day.

Meeting, conference, and banquet facilities are on site. Wireless Internet access is complimentary in the lobby area.

  • Express check-in
  • Picnic area
  • Number of outdoor pools - 2
  • Elevator/lift
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Limo or Town Car service available
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Designated smoking areas
  • Shopping on site
  • Total number of rooms - 307
  • One meeting room
  • Number of floors - 8
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • 24-hour health club
  • Beach bar
  • Coffee/tea in common areas
  • Number of bars/lounges - 5
  • Full-service spa
  • Beach umbrellas
  • Swim-up bar
  • Free breakfast
  • Billiards or pool table
  • Spa treatment room(s)
  • Beach cabanas (surcharge)
  • Tours/ticket assistance
  • Year Built 2007
  • Coffee shop or café
  • Free pool cabanas
  • Beach sun loungers
  • Pool sun loungers
  • Steam room
  • Free WiFi
  • Sauna
  • Free wired Internet
  • Spa services on site
  • Number of restaurants - 6
  • 24-hour business center
  • Beach towels
  • Spa tub
  • Television in common areas
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Languages Spoken

  • English
  • Spanish
  • Japanese
  • Korean

Room Amenities

Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Air conditioning
  • LED TV
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Furnished balcony or patio
  • Phone
  • Turndown service
  • Free bottled water
  • Free local calls
  • Pillowtop mattress
  • Ceiling fan
  • Pillow menu
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Cable TV service
  • Room service (24 hours)
  • Rollaway/extra beds (free)
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Rainfall showerhead
  • In-room climate control (air conditioning)
  • In-room massage available
  • Premium bedding
  • Separate bathtub and shower
  • Minibar (stocked, free items)

Where to Eat

Dress is casual; wet clothes are not allowed.

La Adelita Mexican Cantina - Serves Mexican snacks and authentic Mexican tequila. Open for lunch and dinner; located in same building as Maria Marie.

Chef's Plate - International haute cuisine with new five-course menu created each day; the leisurely pace of the meal allows time for guests to discuss dishes with the chef and wine with the sommelier. Dinner only.

Casa del Café: A gourmet urban-style café serving premium espresso and cappuccino drinks along with scrumptious pastries, desserts and ice cream.

24-hour Lounge - Enjoy hors d’oeuvres and cocktails at any time of day in this comfortable lounge adorned with pool tables.

Lobby Bar - Features expert mixologists pouring delicious cocktails of all varieties using top-shelf liquors, as well as fine wine and imported beer selections.

Tradewinds - Swim-up bar with both in-pool seating and a platform with swings to sit on while cooling off.

Room service - Available 24 hours; items are delivered to and picked up from the suite's private box next to the guestroom door.

Spice - International cuisine for breakfast, lunch, and dinner. Show-cooking stations and à la carte menu with nightly themes. Located off the lobby, with indoor seating only and views of the pool and sea.

Pelicanos - Fusion of Caribbean and Mexican food served for breakfast, lunch, and dinner. Indoor and outdoor seating overlooking the beach and sea.

Asiana - Features a koi pond and serves Asian food such as Cantonese, Thai, and Japanese for lunch and dinner. Two teppanyaki tables and sushi bar. Buffet or à la carte. Overlooks the palm-lined boulevard.

Maria Marie - Mexican and French cuisine served à la carte for dinner. Restaurant is on two levels, with a brick ceiling and two-story window overlooking Kukulcan Boulevard and Nichupté Lagoon beyond. Bright, wall-sized flower and landscape murals.

Entertainment

The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and Gin & Tonic tasting sessions.

Nearby Things to Do

A freeform pool winds the length of the property, offering in-water and deck chaise lounges with cushions and adjustable shades. White-curtained cabanas with space for two line the beach and both a beach butler and pool butler are available with books, magazines, drinks, suntan lotion, and towels. Introductory scuba lessons, snorkeling equipment, and boogie boards are provided.

While spa products, treatments, and services incur surcharges, all guests are free to use the men's and women's indoor spa tubs, plunge pools, saunas, steam rooms, showers, and locker rooms without charge. One outdoor spa tub looks out over the sea and four additional spa tubs are in a quiet area lined with pots of bougainvillea.

A fitness center includes an array of strength-training and cardio equipment, along with free weights; towels and water are stocked at each machine. Classes in Pilates, yoga, and spinning are offered. Billiards and ping-pong tables are found in the 24-hour lounge.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request during limited hours. Please make arrangements in advance by contacting the property.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara Cancun Adults All Inclusive
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Cancun All Inclusive

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

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