Grand Oasis Cancun All Inclusive

Photo gallery for Grand Oasis Cancun All Inclusive

Featured Image
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
Outdoor pool

Overview of Grand Oasis Cancun All Inclusive

Grand Oasis Cancun All Inclusive

3.5 out of 5
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationMaya Cancun Museum5 min walk
  • Popular LocationAquaworld11 min walk
  • Popular LocationBallenas Beach14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Grand Oasis Cancun All Inclusive is in Zona Hotelera, a neighborhood in Cancun with good shopping. The area's natural beauty can be seen at Costa Occidental de Isla Mujeres National Park and Ballenas Beach, while Tequila Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights. Aquaworld and Cancun Interactive Aquarium are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests appreciate the property's location for the nightlife.

What's nearby

  • Maya Cancun Museum - 5 min walk
  • Aquaworld - 11 min walk
  • Ballenas Beach - 14 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • The White Box Adults Only — 1 min walk
  • Tun Kul Food Hall — 1 min walk
  • Captain's Cove — 6 min walk
  • Tempo By Martin Berasategui — 15 min walk
  • Mikado — 17 min walk

About this property

Grand Oasis Cancun All Inclusive

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 1378 rooms offer minibars, room service, and flat-screen TVs with cable channels. Other amenities available to guests include coffee makers, free bottled water, and hair dryers. Housekeeping is available once per stay.
Grand Oasis Cancun All Inclusive offers 1378 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided once per stay.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 75 fee, and antigen/rapid COVID-19 testing is available for a USD 18 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge) up to 16.5 km

Food and drink

  • 8 restaurants and 1 coffee shop/café
  • 8 bars/lounges, 1 beach bar and 1 swim-up bar
  • Room service available

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Games
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; to check in, go to https://www.oasishoteles.mx:643/preregister/search
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 31 2022 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Recreation facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Frequently asked questions

Overall score and ratings

2.9
Rating 5 - Excellent. 253 out of 1354 reviews
5 - Excellent 19%
Rating 4 - Good. 266 out of 1354 reviews
4 - Good 20%
Rating 3 - Okay. 258 out of 1354 reviews
3 - Okay 19%
Rating 2 - Poor. 203 out of 1354 reviews
2 - Poor 15%
Rating 1 - Terrible. 374 out of 1354 reviews
1 - Terrible 28%

3.3/5

Cleanliness

3.0/5

Staff & service

3.0/5

Amenities

3.1/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check out was over an hour, was given a room that was assigned to another couple, refrigerator didn’t work, food was very disappointing, la Plácita food área was disgusting and unorganized. No concierge service upon checking in.
Stayed 4 nights in Aug 2021

1/5 Terrible

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So let’s be clear I am not a hotel snob at all and hardly ever do reviews but I had to do one here. If you want a cheap basic hotel and you are going to be out of the place most of the day then this is it for you. The place needs some care, mattresses were old and stained, rust in bathrooms, and food was basic.
Stayed 4 nights in Sep 2021

1/5 Terrible

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We were checked in after the given time. Food was below average.
Stayed 4 nights in Sep 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the place it was nice and clean. We had all inclusive but the food was a little difficult to get there was long lines a few restaurants open and the taste was poor even tho I like mexican food.
Stayed 5 nights in Aug 2021

1/5 Terrible

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
This property was the worst resort I have ever stayed at. Our room had a water leak from the ceiling in 2 places. The shower didn't drain properly and the fixtures barely worked from being old. Our water/refreshments in the fridge were never refilled or our towels. The walls and doors were very thin and there wasn't a second lock on the back of the door for security. The safes didn't work in the room. It was not clean, the food was horrible and you had to pay to go to certain restaurants & bars. There was no service and the staff didn't care if you were happy or not. The worst service I have ever had in Cancun. (Been several times) Trash everywhere and cigarette butts everywhere. Never saw staff doing anything but standing or talking or on phones. HORRIBLE CUSTOMER SERVICE! The property was deteriorated and dated. At the other restaurants, we were turned away and told they were full or we had to wait forever. Room service took four hours. I WILL NEVER RECOMMEND THIS RESORT!! LOST OVER $100 IN A EXCURSION DUE TO THE COVID TEST THEY WOULDN'T LET US RESCHEDULE. This was the worst resort and the money we spent to stay here is so disappointing.
Stayed 5 nights in Aug 2021