Hilton Garden Inn Queens/JFK Airport Reviews

Comfortable hotel close to airport with helpful staff

Inspite of having prepaid with Expedia and receiving a confirmation email I was told upon arrival that the hotel was overbooked. This was at 1 am so i then had to find another hotel and call a cab to get to it.

From the staff to the facility to the hotel shuttle, everything was perfect! Would definitely go back there.

this hotel is old and could use a face lift but worked well as a resting place after an overseas flight. Staff was very friendly, good in restaurant was fine, free shuttle very efficient.

Picked up by shuttle bus within a few minutes of contacting them by the courtesy phone at Federal circle on the Airtrain. After brisk check-in escorted up to our room and informed regarding facilities. Food extremely good and plentiful in the small restaurant downstairs, open until 11pm at night. Half hourly shuttle service back to JFK 24 hours a day

I had to fly to JFK and be there less than 24 hours to meet somebody, so no sense in going downtown. I doubt any hotel in Jamaica by the airport is fantastic, as the area is not exactly scenic. For sure the price here was pretty good. Staff really nice and helpful, dinner was a happy-go-lucky affair in the foyer but the burger was fine and the wine was good. Only issue I had was getting to the hotel from the airport, but maybe that's a problem for everybody - no taxi would take me, so I had to go on an airport train to a central pickup point and wait over half an hour for the shuttle. For the money, it is a fine place to lay your head for a night.

The neighborhood is quite questionable. I was a little nervous the closer we got to the hotel. Employees at check in were quite pleasant and helpful. We had dinner at the restaurant. The food was better than I thought it would be and the waiter had a sense of humor and was also pleasant. I feel bad saying I wouldn't recommend the hotel but I can't. Even for an overnight stay. $200 to stay in a shady area,very small room, and hearing every plane that flew in and out of JFK,I can't justify that. I paid a little extra than I wanted, thinking I would be more comfortable than I was. It served its purpose (barley) and I'm just glad I made it out in one piece..LOL Again the staff was great.

Room service was over-priced for the quality and quantity of food. No complaints otherwise.

Could not shower, just wash basin functional. Reception dealt well and gave discou t but for the price of the room I would have expected the management not to allocate these rooms to guests

The shuttel is from federal circle and from the terminal and we had to take an internal air port bus to get there we didn't know this before our arriva We even called the hotel before and they told us to call from the terminal when we arrive Which was not true.