Ramada Jamaica/Queens Reviews

Arriving at the hotel, I was greeted by burning barrels out in the street the locals set on fire. The "free parking lot" is 6 slots and if they are all taken then too bad. Even though I clearly reserved one type of room, I was downgraded to a cheap horrible smelly room that was hot as hell when I got into it. I called to complain and asked for the room I reserved and the desk said I was in an "upgrade" but clearly I was not. I asked to be put in my original reservation and denied. Horrible. Do not stay here.

Hotel staff do not answer the phone. Phone in our room did not work. Neighborhood is dodgy and we did not feel safe in the hotel.

Check in was easy. There is a limitation of free parking to approximately 5-7 spots. It on a first come basis. Room was clean and neat but older looking. Air conditioner thermostat set on 60 degrees & ran constantly to maintain a temperature of 75 degrees. We had a nonsmoking room, however you could smell cigarette smoke coming through the ventilation system. Vending machine only present on first floor. Felt safe within my room, however I would not have walked alone on the street. There were multiple homeless people present on 2 block walk to mass transit.

They do not have transportation to and from the JFK airport. The taxi cost is greater than some hotels that are nearer the Van Wyck Expressway. For that reason, I won't return. Otherwise, all ok.

No airport shuttle. You have to get a taxi as it is not close to the airport.

The service given at this hotel is shocking, whenever I would ask a member of staff at reception about a problem and when it would be sorted, the common reply would be 'I don't know', and we were not the only ones complaining. The only staff I would praise were the cleaners as our room was clean and replenished on a daily basis.

Extremely helpful and polite staff. Very little on site parking, decent facility and great proximity to Jamaica ave shopping

floors are dirty. every ice machine is shut off, two locks on the door--for good reason. i've stayed at hundreds of hotels and this one is the worst

Although the hotel is in a convenient location, the hotel stay was not what I expected. There was a huge hole teared on the sofa chair. Couldn't sit in it without falling in and getting stuck in the whole, the walls were dirty, the bathroom was so we hat dirty and towels had stains. The bed itself was uncomfortable and the sheets were hard. Some of the outlets were broken, I couldn't plug my charger in to charge my phone. Overall the price for the hotel did not fit the stays too expensive for a extremely small and dirty room.

This is the first time learned that even if you you reserve two rooms in a single itinerary you still need to put a comment requesting nearby rooms. At least that's what I was told at the checking. We ended up staying 6 floors apart and it's a big deal when you have ONLY one elevator for the guests and staff. Another thing is even though they say you get free parking it's just a ploy. Forget about using free wifi it's very slow. About parking, they have spots for only 5 cars. So be careful about it too. Breakfast was ok but feel like crowded since the space is very small. Hallways are very small so are the rooms. Typical city hotel run only for profits.