“Ruined our entire trip. We were taking our first vacation in years, could not have picked a worse hotel. The shower only had scalding hot water, no cold water at all. When we called the front desk, we were told, "Oh, yeah they're working on the water. I can get you another room, but we've heard from other floors it's the same issue. So, no guarantee with the issue." When I told her we didn't want a new room because we had just unpacked, she hung up on me. No apologies or other reasons. Later we……
“Ruined our entire trip. We were taking our first vacation in years, could not have picked a worse hotel. The shower only had scalding hot water, no cold water at all. When we called the front desk, we were told, "Oh, yeah they're working on the water. I can get you another room, but we've heard from other floors it's the same issue. So, no guarantee with the issue." When I told her we didn't want a new room because we had just unpacked, she hung up on me. No apologies or other reasons. Later we……
Amanda