“The room was generally clean with the exception of the floors. The room was plain and lacking, no option for coffee in the room or in the hotel lobby area, making the overall experience feel unsatisfactory. We booked a suite with a single queen and sofa. When we checked in, I confirmed we would have a sofa and the front desk said yes it has a “loveseat.” We got in the room and we were given an efficiency room with a queen bed and a chair. We called the front desk and they said that is what they……