“I seldom offer a negative review--one person's experience ought not determine a decision to stay. We have been IHG members and have preferentially stayed at Holiday Inn and HIExpress for probably 20 years. This was the least desirable of all the stays I have ever had. From the check-in for a two-night stay, it started to go downhill. The huge atrium might work for a large conference (an attached conference center), but it sure didn't make the entrance appealing. We were early for……
“Upon checkin, manager confirmed our room was clean and inspected. We then found a left over spoon under the bedroom air conditioner, and yellow rag behind the same room’s tv stand/dresser. This is all after the initial must smell of our room. We booked this room expecting the pools and hot tub were functional, except we see both are drained and a City “Closed” sign because of missing parts (not what we paid for). They also over charged us, as they charged us $60 incidentals at check in and then……