“The WiFi was out for most of my two-day stay, and no one seemed particularly bothered or inclined to troubleshoot. The hotel’s welcome screen in the room says it’s pet-free, but my first night was ruined by a dog, presumably left in a room down the hall, barking for hours; I slept with earbuds because ‘guest services’ said “Nothing we can do” both times I called to alert them. Finally, the hotel has three elevators which ran slowly and irregularly, at best. I feel like I overpaid for an middling……
“From the front desk clerk’s warm welcome to the incredibly kind cleaning crew and the kitchen staff, every single team member at the Fairfield by Marriott Hanes Mall goes above and beyond. Their genuine kindness, helpfulness, and hospitality truly made my stay in Winston-Salem feel like home. A heartfelt thank you to the entire team for exceptional service!”
“Motel is not enabled for seniors or handicapped individuals. There is no elavator and my suite was on the far side of the building, a very long walk and no luggage cart to carry bags and steps to the second floor was an obstacle. Also the breakfast needs to be improved, eggs cooked to hard, no variety of choices, ( bananas ) only fruit, no self serve coffee or juice?
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