“Arrival instructions require guests to call the hotel to request the shuttle. I arrived at the airport at 1:30 AM, and called the hotel for a solid hour before anyone answered. I explained that I had been calling to request the shuttle for an hour….I received no apology, was told instead “We were very busy”.
I’m retired now, only travel for enjoyment; but I spent many years traveling for business. Never in 30 years did I feel so dismissed and unappreciated as a customer.
That woman working……
“Arrival instructions require guests to call the hotel to request the shuttle. I arrived at the airport at 1:30 AM, and called the hotel for a solid hour before anyone answered. I explained that I had been calling to request the shuttle for an hour….I received no apology, was told instead “We were very busy”.
I’m retired now, only travel for enjoyment; but I spent many years traveling for business. Never in 30 years did I feel so dismissed and unappreciated as a customer.
That woman working……
Sandra