“When we checked in, on a humid 95 degree day, the staff lied to us and said that they were making a small adjustment and a/c was down but would be back up in an hour. Took our money, then, when we got to our room, a letter by the door said the a/c would not be fixed that day or night. Then, we found people in the lobby who said the a/c had been down for days. They just kept lying and taking people’s money on the false promise that the a/c would be running again “in an hour.” It wouldn’t even……
“Good overall. Staff was mixed. We requested housekeeping twice and they never showed up. Valet was expensive. Room was nice and spacious. Check in and out was seamless.”
“Check in was chaotic and had very long lines at the front desk. They released all rooms after cleaning at one time rather than as they became available. This caused the back up and lines at check in.”