“When we checked in, on a humid 95 degree day, the staff lied to us and said that they were making a small adjustment and a/c was down but would be back up in an hour. Took our money, then, when we got to our room, a letter by the door said the a/c would not be fixed that day or night. Then, we found people in the lobby who said the a/c had been down for days. They just kept lying and taking people’s money on the false promise that the a/c would be running again “in an hour.” It wouldn’t even……
“We loved our stay at the Renaissance Baltimore Harbor! We did not get the same check in at reception as others before us before us, and I am not sure why? We were not offered water, nor were asked if we had stayed before; the only reason I’m bringing this up is because multiple people before me were offered water and directions as well as information about the property. We were not, it seemed she (the woman checking me in) had a prior conversation with someone she knew and whatever the news was……