“Our room had hair on the bed and bathroom door when we got there. We asked for new sheets multiple times and it took hours before they came and replaced them. They refused to provide water bottles to us. The workout room was extremely sub-par. The majority of the staff did not seem proactive in helping with basic requests but rather acted like it was a burden on them. The pictures and website were deceiving as it seemed like it was a resort with ocean views, but there was no spa and the “ocean……
“Our room had hair on the bed and bathroom door when we got there. We asked for new sheets multiple times and it took hours before they came and replaced them. They refused to provide water bottles to us. The workout room was extremely sub-par. The majority of the staff did not seem proactive in helping with basic requests but rather acted like it was a burden on them. The pictures and website were deceiving as it seemed like it was a resort with ocean views, but there was no spa and the “ocean……
“The staff was amazing. Everyone from the entire staff at the front desk, to the bartenders, servers and Bob the shuttle driver. Always smiling and always helpful.
Rooms were clean and neat and the food in the premises was very good.
”
“The staff was amazing. Everyone from the entire staff at the front desk, to the bartenders, servers and Bob the shuttle driver. Always smiling and always helpful.
Rooms were clean and neat and the food in the premises was very good.
”
“Toilet paper holder fell off the wall. Shower took 5 minutes to get warm water and hardly any water pressure. Loud banging noise every morning anywhere between 6:40-8:30am. Rude servers in both restaurants. But, there were nice other made up for those who weren’t so nice. ”
“Toilet paper holder fell off the wall. Shower took 5 minutes to get warm water and hardly any water pressure. Loud banging noise every morning anywhere between 6:40-8:30am. Rude servers in both restaurants. But, there were nice other made up for those who weren’t so nice. ”
“Check in was delayed. Room was not serviced and when it finally was they left a bag of towels instead of putting them in bathrooms. Amenities and pools did not match the cost.”
“Check in was delayed. Room was not serviced and when it finally was they left a bag of towels instead of putting them in bathrooms. Amenities and pools did not match the cost.”
“I paid $1,600 for one night expecting a true high end luxury experience. While the property is marketed as boutique, the overall amenities and atmosphere did not justify the rate.
The room was clean but small and very basic. Nothing about it felt elevated or reflective of a five star price point.
The pool is extremely small and much smaller than it appears in photos. It feels more like a large hot tub than a proper luxury hotel pool. It was underwhelming given how the property is……
“I paid $1,600 for one night expecting a true high end luxury experience. While the property is marketed as boutique, the overall amenities and atmosphere did not justify the rate.
The room was clean but small and very basic. Nothing about it felt elevated or reflective of a five star price point.
The pool is extremely small and much smaller than it appears in photos. It feels more like a large hot tub than a proper luxury hotel pool. It was underwhelming given how the property is……
“The property was clean but dated. The room was a great size we had a separate bedroom and sliders off both rooms which was a great feature until the cold front came in. Our luck coldest weather in years in Florida down to the 30’s. Now I know humans have no control over the weather this is handled on a much higher level and Florida doesn’t typically need heat so the suites do not have heat. It was 58 in our room or so the thermostat stated. When we went to the front desk we were told we could……
“The property was clean but dated. The room was a great size we had a separate bedroom and sliders off both rooms which was a great feature until the cold front came in. Our luck coldest weather in years in Florida down to the 30’s. Now I know humans have no control over the weather this is handled on a much higher level and Florida doesn’t typically need heat so the suites do not have heat. It was 58 in our room or so the thermostat stated. When we went to the front desk we were told we could……