“I was disappointed with the communication during the check-in process. When I arrived, the staff member checking me in did not provide any information about the resort’s amenities, operating hours, or the layout of the property. I was not given a resort map or any explanation of what facilities were available or where they were located.
Because of this, we had to ask other guests and random staff members throughout our stay just to figure out where things were and what amenities were available.……