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Fairmont El San Juan Hotel

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Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Fairmont El San Juan Hotel

UNESCO Sustainable Travel Pledge

Fairmont El San Juan Hotel

5.0 star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
6063 Isla Verde Avenue, Carolina, 00979

Explore the area

  • Popular LocationIsla Verde Beach7 min walk
  • Popular LocationCarolina Beach7 min walk
  • Popular LocationPine Grove Beach8 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min drive

Choose dates to view prices

About this area

Carolina

Located on the beach, Fairmont El San Juan Hotel is in Isla Verde, a neighborhood in Carolina with great airport proximity. The Mall of San Juan and Plaza las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore El Yunque National Forest. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.
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Map

What's nearby

  • Isla Verde Beach - 7 min walk
  • Carolina Beach - 7 min walk
  • Pine Grove Beach - 8 min walk
  • Balneario de Carolina - 14 min walk
  • The Mall of San Juan - 5 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • La Piccola Fontana - 2 min walk
  • Ruth's Chris Steak House - 3 min walk
  • Platos - 4 min walk
  • Piu Bello Gelato - 4 min walk
  • Mi Casita - 4 min walk

About this property

Fairmont El San Juan Hotel

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Hotel's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Fairmont El San Juan Hotel offers 304 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 25 per day; includes in/out privileges)
  • Secured valet parking on site (USD 30 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25 for adults and USD 15 for children
  • 4 restaurants
  • 3 poolside bars, 6 bars/lounges, 1 beach bar and 1 swim-up bar
  • Room service available

Restaurants on site

  • Cana by Juliana Gonzalez
  • El Bistro
  • Chandelier Bar
  • Wine Bar
  • Aquarelle

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Motorized watercraft
  • Nightclub
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (40000 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in shower
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • 14 casino gaming tables
  • 298 casino slot machines
  • Beach towels
  • Casino (15000 square feet of space)
  • Couples dining
  • Renovated entire property - December 2018
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 15 for children (approximately)
  • Secured self parking fee: USD 25 per day (in/out privileges)
  • Secured valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 477 out of 1001 reviews
5 - Excellent 48%
Rating 4 - Good. 213 out of 1001 reviews
4 - Good 21%
Rating 3 - Okay. 140 out of 1001 reviews
3 - Okay 14%
Rating 2 - Poor. 78 out of 1001 reviews
2 - Poor 8%
Rating 1 - Terrible. 93 out of 1001 reviews
1 - Terrible 9%

4.2/5

Cleanliness

4.0/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the staff is wonderful.
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay on the island!
Stayed 4 nights in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, took advantage of the pool and it’s great poolside service. Loved the fact you can walk from the pool to beach if you wanted to. Property downside was the room A/C—temp can only be adjusted between 68-70. When the A/C kicks in, it’s very noisy, run for about 2 minutes and still leaves the room feeling warm. Not good when it’s almost 90 outside.
Stayed 5 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff to the stay every thing was to the T . Beautiful experience
Stayed 4 nights in Jun 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The pool and the beach are fantastic. They need to work on customer service, especially at the front desk. We wait around 15 minutes to check in before somebody acknowledges us. The employees were just talking between them, making jokes, talking about what they had done, and laughing, and we were just waiting. I felt like they did not care.
Stayed 3 nights in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous! The chandeliers, the lobby, the old world charm everywhere is elegant and impressive. Superb entertainment every night in the lobby! All restaurants had fantastic food. My daughters wedding was there and it was truly magical! The concierge was very helpful. Tours were explained completely & easy to schedule. This property is by far my favorite resort I have ever experienced. Everyone was courteous & helpful. Many fantastic restaurants within walking distance for lunches and dinners.
Stayed 8 nights in Jun 2022

1/5 Terrible

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Didn't Like That Everything Was Extremely Overpriced And What Was Being Offered Didn't Amount To The Price Being Asked.. There Were No Microwaves To Heat Items Which Forced You To Starve All Night, I Was Given A Totally Different Room Apart From What I Booked & They Didn't Even Tell Me, As I Found Out When I Walked Into The Room, After Seeing That It Wasn't My Room And Now Complaining.. I Was Then Told That What I Was Given Was An Upgrade From My Original Room With A Patio As Well As I Would Have To Wait A Few More Hrs For Them To Get My Original Room I Purchased Ready.. Which Was Ridiculous Seeming It Was After 4 Pm.. And Last Last But Not Least The Rooms Were Extremely Hot The AC Units Were Despicable To Put It Nicely.. I Sweated My Whole First Night And Had To Be Moved To Another Room The Neat Day Which Was Sooooo Annoying Seeming I Had To Pack Up All My Belinging To Move To A Room Clear Across The Property..
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pools, beach area, nightly entertainment and the helpful staff!! They were amazing !!!!
Stayed 6 nights in Jun 2022