“Worst experience ever. Had to stay the week with my 3 kids for a hockey camp. The hotel is under construction. I had no idea. I called for at least two weeks, once a day, trying to upgrade my room from “pool view” to “balcony” so my kids could have a little extra space. Each time I called they told me to keep trying but they were all booked up. No big deal. When I arrived however, they lied and said they upgraded me…there was never a pool view room because it was completely under construction.……
“Worst experience ever. Had to stay the week with my 3 kids for a hockey camp. The hotel is under construction. I had no idea. I called for at least two weeks, once a day, trying to upgrade my room from “pool view” to “balcony” so my kids could have a little extra space. Each time I called they told me to keep trying but they were all booked up. No big deal. When I arrived however, they lied and said they upgraded me…there was never a pool view room because it was completely under construction.……
Bianca