Exterior
Check availability

Reviews of The Loren at Lady Bird Lake

5 out of 5
The Loren at Lady Bird Lake
1211 W Riverside Dr., Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 87 reviews" "
" "10 - Excellent 76%
Rating 8 - Good. 10 out of 87 reviews" "
" "8 - Good 11%
Rating 6 - Okay. 6 out of 87 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 0 out of 87 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 5 out of 87 reviews" "
" "2 - Terrible 6%

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Helanna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Agustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the service was phenomenal. The pool area could use a bit more upkeep as cups and towels were left behind that were not picked up for hours.
Stayed 1 night in Sep 2023

10/10 Excellent

Jason, Portola Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the top level restaurant, great ambiance, great friendly staff, great food, all the way around amazing!!!
Stayed 1 night in Sep 2023

10/10 Excellent

BRIAN, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we were expecting and hoping was completely satisfied with everything involving the hotel…just maybe later room service 😉
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023

10/10 Excellent

Charlotte

Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Beautiful hotel! They room was wonderful… clean, comfortable, great bed! The coffee shop was so helpful… great options and staff! Beautiful live music in the afternoons in the lobby area. Rooftop bar has great food, service and views!
Stayed 3 nights in Aug 2023

10/10 Excellent

Tracey

Stayed 2 nights in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Jorge, Katy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique style property with great views from the roof top bar and pool areas. Personnel very attentive all around. Recommended.
Stayed 1 night in Aug 2023

10/10 Excellent

Richard, Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop restaurant and perfect location
Stayed 1 night in Aug 2023

10/10 Excellent

Raghav

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and the hotel very nice and clean.The pool and restaurant very nice . We love the view too . We and our family will be back again to stay and dining .
Stayed 1 night in Jul 2023

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Its is such a beautiful space. Everyone was so friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The attentive staff from the valet to consierge, This is a wonderful hotel property, understated elegance, a gem. You can be very wealthy and fly low on the radar here.
Stayed 1 night in Jun 2023

10/10 Excellent

Allen

Stayed 1 night in May 2023

10/10 Excellent

Lorie Stefanelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
I don't think I will stay anywhere else in Austin but here! It was brand new when we stayed and so so so gorgeous. The staff is courteous and helpful. Their rooftop bar is amazing and the room was so luxurious! Perfect in everyway
Stayed 1 night in Apr 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I generally liked everything about this hotel, but the staff in particular…all of them!!
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to General Manager
We had some issues with our stay and I posted a review detailing those out. The General Manager contacted us and made things RIGHT. I have to say the customer service I received went above and beyond. Truly appreciated!
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Not worth the money
There were numerous issues. The staff was friendly, but the hotel seemed understaffed and our issues were never quite fully resolved/handled in a timely manner.We spent a great deal of money on the hotel room and expected more given the rates. Had we not decided to stay at a luxury hotel, the below issues could have been something we might encounter at a more budget motel. However, this was supposed to be an upper end hotel, therefore I think it is unacceptable. I understand staffing is a huge issue in today's economy. I also think you shouldn't overbook if you can't handle the guests you have. We had two different reservations and although we were told numerous times the reservations had been combined, they never were and kept locking us out of our room. Keys stopped working 3 out of the 5 days we were there and had to be replaced. We got calls asking us when we would be arriving even though we had already checked in and had already been told our reservation had been combined. Had to request maid service almost every day since service did not happen without the request.Did not replenish soap, etc. Our thermostat broke at 8pm one evening. employee told us it was a huge problem with the hotel. It took them two hours to get us to a new room. The new room's sheets had not been washed, a flashing light that lit up every time you got up or moved in the middle of the night. Faucet drained all night (noisy), LED light and phone did not work. Warm but not hot water
Stayed 3 nights in Apr 2023
Response from Manpreet Sidhu on May 6, 2023
Good afternoon,Thank you for your recent stay at The Loren at Lady Bird Lake. Please accept our apologies for the inconvenience caused by the issues above. I have reached out to you via email in an effort to discuss this further and to resolve the situation. Thank you. Warm regards,Manpreet SidhuGeneral ManagerThe Loren at Lady Bird Lake

10/10 Excellent

Olivia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved loved this hotel stay! I brought my client here for a work trip and we both enjoyed the hotel, the staff, the rooms, food, everything so much!
Stayed 1 night in May 2023

10/10 Excellent

Colette

Stayed 1 night in Apr 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Best hotel in Austin
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, room comfort
The staff were great. Our initial room had a problem with automatic light sensors. They made an initial fix very quickly but we later had to move rooms. All this was done seamlessly. This is a new hotel and the incident can be put down to snagging.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite 5-star in Austin
This is our 2nd time stay at loren. Love its amenities, the rooftop bar with a view of beautiful river and downtown skyline and the spacious room.
Stayed 2 nights in Apr 2023

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. We will stay here when we return to Austin
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend getaway spot
Great location within easy walking distance to most downtown places. There’s a spa on site which is primarily why we chose this hotel. They don’t have a couples room setup yet so we got massages in separate rooms, but the spa overall was very nice. The hotel pool was small, but the loungers and the rooftop view were amazing. Luckily there wasn’t too many people up there at a time so we weren’t ever crowded. The lobby is very nice and there are doorman to greet you in and out. Delta delayed our flights, but the hotel gave us a free late checkout to enjoy the hotel for a few more hours. The room was spacious and the modern furniture and large window were very nice. Overall it was a great relaxing getaway while we were there.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michele, reading

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility was wonderful and close to walking paths for some outdoor exercise. My only complaint was that the website advertises the availability of kayaks and paddle boards; but when I asked the front desk about it, the clerk had no information. She said she would check with the concierge and get back to me, but I never heard from her. As we were only there for 3 days, we had hoped to book the activity around other planned activities. But ended up not being able to do one of our bucket list activities for this trip. Would have expected more. Also the on-site restaurant has a very limited and ‘eclectic’ menu, so we chose to dine elsewhere. But our room was clean, everything worked well, very comfortable beds, and the rest of the staff treated us like royalty.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Stayed 2 nights in Mar 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023

8/10 Good

John

Liked: Cleanliness, room comfort
For a new property, I guess it was fine
Overall, very nice. Great location. Bar service was not great. Our reservation was for 2 adults - so why just one chair in the room? 2 bathrobes (nice) but only one pair of slippers? Also, the motion sensor in the bathroom is a good idea, but it never detected us going into the shower, so no light in the shower
Stayed 1 night in Apr 2023
Response from Manpreet Sidhu on Apr 11, 2023
Dear John,Thank you for your recent stay at The Loren at Lady Bird Lake. I appreciate the time you've taken to provide us with valuable feedback regarding your visit. We strive to set a high benchmark for service and product, but seem to have fallen short with your experience. Please accept my sincere apologies for this. I will reach out to you via email to understand your comments in further detail. I look forward to welcoming you back in the near future. Thank you. Warm regards,Manpreet SidhuGeneral ManagerThe Loren at Lady Bird Lake

10/10 Excellent

sophie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a great time. loved the hotel!
Stayed 1 night in Mar 2023

10/10 Excellent

Behrouz

Traveled with family
Liked: Cleanliness, staff & service
The hotel was very clean. Needed memory foam pillow and non-feather bedding and they provided them quickly. The staff was extremely nice too.
Stayed 2 nights in Mar 2023

8/10 Good

Chapin

Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal, close to great walking/biking trails and, via a pedestrian bridge, downtown Austin. Staff were extremely friendly and helpful. The hotel is new, so some amenities -- e.g. the cafe downstairs -- are not operational yet. Still, I would recommend the Loren to my friends visiting Austin.
Stayed 2 nights in Mar 2023

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay!
Overall everything was great. The a/c did not get cool at night and we could not get the fan on the a/c to stay "on", you could not adjust it, so there was no air mvmt at all in the room while sleeping. That is our only complaint. Otherwise staff was friendly, we walked to the Moody Theatre for a concert, great location.
Stayed 1 night in Mar 2023

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Got us checked in early. Beautiful room. Would definitely stay here again.
Stayed 2 nights in Mar 2023

8/10 Good

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Very comfortable beds and pillows. I would stay at the Loren again.
Stayed 2 nights in Feb 2023

2/10 Terrible

Indra

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was loud construction happening outside the property, the room did not get cleaned, and when I asked to get it cleaned, they barely cleaned it, didn't change the bed sheets or vacuum. The air ventilation in this property was terrible. In addition, getting the car from the valet would take over 20 minutes each time we called the valet service from our room.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Romie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Pleasant stay, friendly staff, great exercise room, great rooftop pool, great restaurant, great tasting food. Warm comfortable rooms. Chocolate greeting, before bedtime along with a postcard greeting! Great restaurant view of the city!
Stayed 1 night in Feb 2023

2/10 Terrible

Gil

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was construction adjacent to the building and across the street, which made access to the hotel and noise an issue. The parking attendant was rude and would not let us pick up stored luggage we left at the hotel for the day.
Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the green room and fell in love with the room the second I walked in. If you book it you will see why they call it the green room, it was incredibly relaxing and comfortable. It also sits in a very nice location right next to downtown and other cool attractions. This hotel has an average 10/10 rating and for good reason, don't miss out on a chance to stay at one of the nicest and coolest hotels you will ever stay at. I will definitely be booking here again the next time I make the trip to Austin.
Stayed 2 nights in Feb 2023

6/10 Okay

Julie

Business traveler
Liked: Cleanliness, staff & service
confusing layout no notices on elevators to say where they go. Restaurant/pool on 8th floor, elevators only to 7th twist and turns to get to elevator. Rooms well appointed - staff very friendly
Stayed 3 nights in Feb 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023