A Disgrace to the Extended Stay Brand
Posted Nov 11, 2016 on Hotels
Dirty, Musty, Smelly, Unkempt, and Unclean. From the moment you walk through the front door it's evident that the cleaning staff is less than mediocre, and management is lazy. There is dirt, debris and pet hair all over the rug in front of the reception desk. The counter tops are filthy and dusty in the reception area.
Austin was completely booked for a conference and this was the only vacancy.
I Reserved 2 nights - barely made it through 1. Had to cancel night 2 - couldn't possibly make it thorough another night.
The rooms smell terribly - like sweat and body odor. The carpet was so dirty i didn't set my bag on the floor, let alone walk barefoot any where. The shower was so dingy I felt it safest to wear flip flops in the shower. The towels are threadbare and stained, let alone much less than fresh smelling. The bed linens were dirty and stained. I tried to brush off a piece of what appeared to be a small lint or fleck of dirt on the sheets, which left a streaky brown stain. I don't even want to imagine what it was - I washed my hands immediately. I can't believe I made it through an entire night praying I didn't become infested with bed bugs or cockroaches. This place is a disgrace to the Extended Stay brand and desperately needs to be reviewed by upper management.