“The staff was wonderful. Both the lady who checked us in and the lady who checked us out were very nice, friendly, and welcoming, and they made the experience pleasant.
The room itself was just okay. It could have been cleaner, as there were cobwebs in several corners and some areas that were noticeably dusty.
The biggest issue, however, was the noise from upstairs. We could literally hear the floor/ceiling creaking and making loud noises throughout the night. It was especially noticeable……
“Small things that were a little off. Don't mean to be picky but I expect more when I pay more than $200 for a night's stay. First, we didn't have water cups in our room and the night manager didn't know if the rooms usually offer them--of course they do at all of the Holiday Inn Express properties we have stayed in. He found some juice glasses for us. Also, there was a roach bait trap in the bathroom, mattresses were ready to be replaced, breakfast starts an hour later on weekends and half……