Ratings based on 1,440 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Great hotel, great location & friendly staff. I would definitely stay here again.
Comment from Hotel Management
Jul 20, 2017 by fiona, Hotel Management
Thank you for your feedback. We are so happy that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel great location

Posted Jul 3, 2017
A real nice New England modern Hotel . Location is fantastic
Comment from Hotel Management
Jul 7, 2017 by The Eliot Hotel, Hotel Management
We are happy that you enjoyed your stay and look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Old school...hefty keys to doors, etc.

Posted Jun 1, 2017
Quaint stay...comfy beds(!), quiet ambiance, and charming and friendly staff. Creaky floor in room and broken elevator were minor flaws. I miss having a doorman to greet and open doors at other hotels - very nice to have the doormen at this hotel. Also desk personnel were always quick to acknowledge your arrival and departure each day. Thank you Eliot Hotel for a memorable stay in Boston.
Comment from Hotel Management
Jun 2, 2017 by Eliot staff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

There are no amenities besides a restaurant

Posted May 26, 2017
The staff is very courteous. But there is no ammenities not even a tub to have a relaxing bathe. Forget about a hot tub. For the price i expected more
Comment from Hotel Management
Jun 28, 2017 by Fiona O'Brien, Hotel Management
Thank you for your feedback. We do have a very limited number of rooms with tubs, so we recommend requesting a tub in advance of your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Gracious hotel in best part of Boston, super staff

Posted May 23, 2017
Pros: Service and staff. Decor. Location.
Cons: Water pressure in the shower needs help. Bathroom in general is tight.
Location: Uni, the restaurant in the hotel, is fantastic. Pricey and sophisticated but really delicious- fusion Japanese. Lots of options on Newbury for food.
The Elliot Hotel is very old-school. The lobby is small and discreet, the elevators have the feel of another era (with 21st century machinery running them). The staff could not be more helpful or accommodating. The room was very comfortable, even after we had to be moved from our first room because the air conditioning didn't work. The bathroom is very small and tight and the water pressure is poor. I can't really think of any other complaints though low water pressure is a big deal to some. But it has a great look with marble and fancy fixtures - it just feels a bit crammed into a small space. But the decor overall is elegant and refined. You can't beat the neighborhood - the Back Bay is the best part of Boston and you are close to lots of great walking, shopping and restaurants.
Comment from Hotel Management
Jun 9, 2017 by Eliot staff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Excellent service, but aging facility

Posted May 19, 2017
The staff was very kind and efficient. The room was clean, but needs repair. The door lock was very loose and squeaky, it takes forever to get hot water in the shower, etc. The worst part is the sound proofing. I was able to hear most of the conversation of the guest in the next room.
Comment from Hotel Management
Jun 28, 2017 by Fiona O'Brien, Hotel Management
Thank you for staying. We have addressed the lock issue and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay + good connections

Posted May 15, 2017
Lovely spacious room with very helpful staff. 2 min walk to underground. Great places to go out within walking distance - Would recommend for trip including families
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful old hotel

Posted May 8, 2017
Pros: Everything
Location: Near fenway and the colleges.
Highly recommend - beautiful old hotel with all modern upgrades. Staff could not been nicer or more helpful.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Great employees & location. My only complaint would be with the bed. The bed felt like the mattress could stand to be replaced.
Comment from Hotel Management
Jun 2, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Everything was perfect!

Posted Apr 17, 2017
Best location, the staff was so friendly and helpful, especially the doormen and valets. The rooms were very clean and comfortable. When we got back the first afternoon there was a tray of cookies and strawberries for us as a welcome in our room. I would definitely stay at the Eliot when I return to Boston.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff