Palaces in Buffalo

"Stunning, huge, historic, building. Looks like something out of harry potter when you pull up. Beautifully maintained, lots of interesting rooms / galleries / exhibits which explain the history. Clean rooms, spacious, high ceilings, lots of windows. Would pick this over your average hotel chain any day "

"Great staff. "

"Breakfast was great and staff was friendly and helpful."

"Terrible hotel stay. I requested a non-smoking room, but it reeked of smoke. The ceiling was falling apart, there was mold, and the room was filthy. The towel was disgusting — I didn’t notice until the smell hit me, and when I fully opened it, it had horrible stains. Using it gave me a rash. The general manager hid and refused to speak with me. Completely unsafe, unhygienic, and unacceptable. I will never stay here again."

"Friendly staff"

"It was a great stay! Just room had no phone to call front desk and room had a weird smell. But very clean and in great area "

"Clean room? Well the bed was made everyday and the dirty towels were removed and replaced with clean ones, but I had cut my hair a little when I was styling it and the hairs laid in the sink for 2 days. And the area around the sink was tacky from hairspray and that was never washed off. The staff were wonderful, very pleasant. I only had breakfast today. Got the savory one and it was very good. I loved the atmosphere inside the hotel, very calm and peaceful, and loved the location. so much to see just walking down Delaware Ave. Would definitely return."

"Scary very friendly and value fair through the hotel.com app"

"The hotel was not the cleanest...there were also multiple families that were asked to leave...one involved a domestic dispute and another involved a mother leaving their baby in the laundry room unattended...not great situation for our younger kids to witness."