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The Level at Krystal Altitude Cancun - All Inclusive

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4 restaurants, Italian cuisine
On the beach
Front of property - evening/night
Altitude Corner Suite Ocean Front | Living area | Flat-screen TV
4 restaurants, Italian cuisine

Overview of The Level at Krystal Altitude Cancun - All Inclusive

The Level at Krystal Altitude Cancun - All Inclusive

4.0 star property
8.2 out of 10 Very Good
8.2/10 Very Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center5 min walk
  • Popular LocationForum Beach6 min walk
  • Popular LocationChac Mool Beach13 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)32 min drive

Room options

About this area

Cancun

Located on the beach, The Level at Krystal Altitude Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Tortuga Beach and Delfines Beach. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Extreme Adventure. Take an opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the property's location for the nightlife and sightseeing.
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Map

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Caracol Beach - 7 min walk
  • Chac Mool Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • Hooters - 5 min walk
  • Lobby Bar - 2 min walk
  • Vips - 4 min walk
  • Sunset Bar - 4 min walk
  • El Mercado - 2 min walk

About this property

The Level at Krystal Altitude Cancun - All Inclusive

4-star all-inclusive property located in Zona Hotelera
Take advantage of free cooked-to-order breakfast, a poolside bar, and a terrace at The Level at Krystal Altitude Cancun - All Inclusive. With a beachfront location, this property is the perfect place to soak up some sun. Indulge in aromatherapy, a body scrub, and a manicure/pedicure at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Italian cuisine and more. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this property include:
  • 4 outdoor pools and a children's pool
  • Free valet parking
  • Free newspapers, an elevator, and a 24-hour front desk
  • Smoke-free premises, tour/ticket assistance, and wedding services
  • Guest reviews give good marks for the pool and surrounding nightlife
Room features
All 100 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ayami
  • Risotto
  • Terraza El Mortero

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Slippers

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Altitude By Krystal Grand Cancun All Inclusive
The Level at Krystal Altitude Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude Level By Krystal Altitude Cancun All Inclusive
The Level at Krystal Altitude Cancun - All Inclusive Cancun

Frequently asked questions

Does The Level at Krystal Altitude Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at The Level at Krystal Altitude Cancun - All Inclusive?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at The Level at Krystal Altitude Cancun - All Inclusive on Jun 2, 2023 start from $382.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Level at Krystal Altitude Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Level at Krystal Altitude Cancun - All Inclusive?

Valet parking is free at this property.

What time is check-in at The Level at Krystal Altitude Cancun - All Inclusive?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at The Level at Krystal Altitude Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at The Level at Krystal Altitude Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is The Level at Krystal Altitude Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Gaviota Azul Beach, Cancun Convention Center, and Tortuga Beach. La Isla Shopping Mall and Langosta Beach are also within 3 mi (5 km).

The Level at Krystal Altitude Cancun - All Inclusive Reviews

The Level at Krystal Altitude Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 162 out of 310 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 73 out of 310 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 35 out of 310 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 21 out of 310 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 19 out of 310 reviews" "
" "2 - Terrible 6%

9.3/10

Cleanliness

8.5/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

jameal

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stay away they served the exact same food for lunch and dinner everyday for 5 days . It is hard to get a reservation at restaurants. If you do not stay in the new altitude tower the hotel is a 3 star hotel. So much more i can say . You have been warned stay away!!!!!!!!

10/10 Excellent

Jasin

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Krystal Altitude Cancun was truly a remarkable experience. They have a variety of restaurants and the location itself is a plus. I asked for a small request since we were celebrating a graduation and they placed balloons and a cheesecake saying congratulations. I would definitely love to came back!!!
Stayed 3 nights in May 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time and were impressed with out room. the food service was excellent and we had one waiter who stood out. Pedro Arcos waited on us three times and he made each meal special with his recommendations. His English is very good and helped my wife make her choices easy to enjoy.
Stayed 4 nights in May 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and views
Stayed 2 nights in May 2023

8/10 Good

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bueno y tambien su personal, pero como en cualquier lugar q vayas como turista, debes preguntar y saber que cosas tienes incluido y que no. Si no lo haces terminaras pagando por algo que ya tenias incluido. Tuve una bonita experiencia en mi luna de miel con mi esposa, si lo recomiendo. El muchacho del bar Jair es uno de mis favoritos, me hizo sentir como en casa.
Stayed 6 nights in May 2023

8/10 Good

Crystal Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice vacation for us, the food was incredible and the staff is super friendly and helpful. The only negative thing I have to say is they set up venders right outside the buffet doors during dinner so you get bombarded with vendors asking you to look at their products. Our last day there we were stopped on our way to breakfast by a staff member asking us to sit with them at breakfast to go over a membership, we said no thank you and he continued to press it until we explained that we had a plane to catch. Otherwise it was a really nice trip!!
Stayed 3 nights in May 2023

8/10 Good

Candace

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location 10/10. Staff and customer service 10/10 except for the time share presentation which was quite aggressive, it’s not worth the discount on activities. The room itself was 6/10 but the ocean front view was 10/10. We had a water leak from the ceiling in our room, instead of offering us a new room they had someone come and patch it up while we was in the room - that was a huge turn off. Definitely stay in the new building and get the black wrist band for the the best experience. It was HOT in the lobby, unbearable. The food was a 7/10, the food was only good at the restaurants you had to make reservations for in advance. I love the location it’s near everything.
Stayed 4 nights in May 2023

10/10 Excellent

Dante Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and awesome employees. Would love to see more restaurant options for the all inclusive though
Stayed 4 nights in May 2023

10/10 Excellent

Dani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing! The Altitude tower is the way to go. I cannot say enough about the amenities, the property and the staff. We absolutely loved Valeria, Gregario, Celerio and the Altitude tower bartender. We will absolutely come back for another vacation here!
Stayed 5 nights in May 2023

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Star Rating
4
Address
Boulevard Kukulcan km 8.5, Cancun, QROO
Location
Cancun