Ratings based on 92 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.5 Hotel condition
They paid and stayed.
for Couplesby JUAN from Las áreas verdes y andadores , en general el exterior de lujo
Instalaciones en los cuartos dejan mucho que deseaPosted Oct 26, 2015 on Hotels
El baño en muy malas condiciones, manerales de la regadera distintos tipos y sueltos, no cierra la regadera chorro toda la noche cayendo, lavabo tapado, la tarja de la regadera tapada, los colchones viejos y en muy malas condiciones, lámparas fallando ( cuarto # 111)
for Business Travelersby Gustavo Armando from Ciudad de mexico
FeoPosted Aug 30, 2015 on Hotels
La habitación se caía a pedazos
by A verified traveler
Posted Aug 18, 2015
Rooms are not clean and everything looks old. The beds are uncomfortable. Staff is rude. I wont stay there again.
by A verified traveler from Sonora
Mal hotelPosted Jul 14, 2015
Aire en mal estado, sin teléfono funcionando, instalaciones viejas y descuidadas, sucias, mala atención del personal en recepción.
for Couplesby A verified traveler from New Braunfels, TX
Million Dollar View on a Thousand Dollar BudgetPosted Mar 23, 2015
Pros: We loved the view, the food was better than we were expecting, the beaches were clean, Esteban at the beach bar was awesome! He needs a raise!
Cons: They need softer mattresses, Free Wifi in rooms, hotter water (it was warm, but not hot), comfortable chairs in room. The chairs were not comfy.
Location: Cancun! Beach on site, right next to Isla Mujeres ferry, short drive to Puerto Morelos (we loved it!) and don't miss Tulum!
We had a great time at this hotel. We stayed during Spring Break, but it was our anniversary so we went anyway. We were pretty nervous thinking we were going to run into a bunch of partying college students. Not at this hotel! Most of the crowd were people between late 20's on up into folks in their 80's. The breakfast was excellent. The lunch and dinners were good too, although I did not enjoy Italian night or Asian night. Why they don't do Mexican food every night is beyond me. When I go to Mexico, I want to eat Mexican food. I guess I'm not gringo enough to appreciate it. The room was fine, except for the bed. OMG, the bed was SO HARD! It was like sleeping on plywood with a thin sheet of foam. What we loved best about the room was the view. We had an ocean view and it was truly amazing. Any discomfort with the bed was outweighed by the view. When we got there, the AC seemed to not be working, but we know window units and it was just frozen. We turned it off and let it thaw and it worked just fine for the rest of the week. They have free Wifi by the restaurant and by the circular pool, but not in the rooms.
by A verified traveler from canada
Disgusting, scary, broken everything. No towels.Posted Feb 22, 2015
Rat cat bait motel. No phones in room. Creepy dark room with animals roaming about. No putside food or drinks. Pictures don't do justice how run down and scary this place is. Paid almost 200 american for a shady broken down room for one night and left the next morning... Beware!
by A verified traveler from w
It was alrightPosted Feb 16, 2015
Got it for 240 a night got charged 100 extra a night, my buddy saw a cockroach. Food was decent and beach was tiny. Volleyball was fun and they have shows every night.
for Couplesby C from Mexico City
Don't stay herePosted Feb 16, 2015 on Hotels
The stay here was AWFUL... definitely would not recommend staying here at all. First of all, the overall grounds are run down and the buildings are old and not clean. We entered our room and the first thing we see is that there are hairs left on the pillow. Showering was an entire ordeal because there is NO HOT WATER and we had to go to the lobby twice to get towels. There were no towels in the room when we arrived. We had to walk to the lobby to get towels because the phone in the room did not work. In addition to that, the room was in bad condition overall. It was dirty and the bathroom window was broken. The bathroom door was also broken and wouldn't shut. We voiced all of these concerns multiple times to the staff who did almost nothing to assist us. This hotel is not what it seems on the hotels.com page and definitely not worth the $124 per night that we paid to stay here. Overall a bad experience.
by A verified traveler from Saskatchewan, CANADA
DisappointingPosted Feb 14, 2015
Pros: Excellent location, friendly staff, great activities directer, comfortable beds, clean rooms and facilities. The resort layout was great.
Cons: Hot water would be nice (lukewarm at best). Better maintenance overall.
Location: Great location, scuba dive center across the street, 5 min. away. Great beach, bungee jump, ferry dock, essentially, all just outside your door.
First of all, I would like to impress on anyone reading this, that I am NOT a typical complainer. I am a very tolerant person, and when I book a 2.5 star hotel, I expect a budget hotel. What I don't expect however, is air conditioners that don't work, light bulbs that either don't work, or are missing completely, occasionally, no new/clean replacement towels after your room is made up, going to the buffet for breakfast and getting your meal, then standing in line to get a coffee cup because of an obvious chronic shortage of that simple item. It's not the staff's fault. They should be commended for working under management who can't even figure out that when there's a daily line up for a coffee cup, the simple answer is to go out and buy two dozen more. Again, I want to emphasize that initially, I gave management the benefit of the doubt. But, my tolerance waned as I began to recognize their apathy. It's comical to witness the effort they put into giving their guests a genuine Mexican cultural experience, yet not meet the basic needs of those same guests.
for Couplesby newell from Half moon bay Ca
Too run down for the moneyPosted Jan 25, 2015 on Hotels
The room looked over a parking lot and very unkept area. We requested to switch to another room and told all rooms full.? No one informed us of what is available at the hotel or where anything was. The entire area need TLC!