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Emporio Cancun Optional All Inclusive

4.0 star property
Beachfront resort with calming spa services

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Standard Room | In-room safe, iron/ironing board, WiFi, bed sheets
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Reviews

8.0

Very good

Popular amenities

  • Bar
    BarBar
  • All inclusive
    All inclusiveAll inclusive
  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • Gym
    GymGym
  • Room service
    Room serviceRoom service

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course7 min walk
  • Popular LocationAquaworld16 min walk
  • Popular LocationDelfines Beach4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
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About the neighborhood

Cancun

Located on the beach, Emporio Cancun Optional All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Aquaworld are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Ventura Park Cancun and Xoximilco are not to be missed. Looking to get your feet wet? Kayaking, scuba diving and water skiing adventures can be found near the property.
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What's nearby

  • Maya Museum of Cancun - 1 min walk
  • Iberostar Cancun Golf Course - 7 min walk
  • Aquaworld - 16 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tun-kul - ‬4 min walk
  • ‪Coffee & You - ‬9 min walk
  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪MakiTaco - ‬9 min walk
  • ‪Dos Lunas - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

Upscale resort near La Isla Shopping Mall
Iberostar Cancun Golf Course and Aquaworld are located near Emporio Cancun Optional All Inclusive, which provides 2 poolside bars, a swim-up bar, and a terrace. Adventurous travelers may like the cycling at this resort. Treat yourself to a massage or other spa services. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge), with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a front-desk safe
  • A banquet hall, an elevator, and concierge services
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 450 rooms offer comforts such as air conditioning, in addition to thoughtful touches like safes and WiFi. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Eco-friendly toiletries and hair dryers
  • 55-inch TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

Does Emporio Cancun Optional All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Emporio Cancun Optional All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Emporio Cancun Optional All Inclusive on Aug 5, 2024 start from $124.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emporio Cancun Optional All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emporio Cancun Optional All Inclusive?

Self parking is free at this property.

What time is check-in at Emporio Cancun Optional All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Emporio Cancun Optional All Inclusive?

Check-out is at noon. Late check-out is available for MXN 1800 (subject to availability).

Are there all-inclusive benefits at Emporio Cancun Optional All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Emporio Cancun Optional All Inclusive located?

Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. Aquaworld and Delfines Beach are also within 1 mi (2 km).

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 671 out of 1373 reviews" "
Rating 8 - Good. 306 out of 1373 reviews" "
Rating 6 - Okay. 164 out of 1373 reviews" "
Rating 4 - Poor. 100 out of 1373 reviews" "
Rating 2 - Terrible. 132 out of 1373 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gente es muy amable y servicial
Stayed 4 nights in Jul 2024

6/10 Okay

Santos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bar staff know who has an open tab. If you are wearing an inclusive band they ignore you and ordering a drink its a nightmare. All inclusive is paying the hotel more so we should be priority if anything.
Stayed 3 nights in Jul 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel in Cancun
Stayed 5 nights in Jul 2024

10/10 Excellent

Wilson P, Ridgewood

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort. Food could have been better.
Stayed 3 nights in Jun 2024

6/10 Okay

Juan J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s amazing. Customer service is great. Pools and beach can’t complaint at all. Bad side staying on the third floor on section E is a terrible idea. Restaurant is on the 4th floor. So the noise of dragging chairs till 1 or 1:30 am and same thing on early morning 5:30 am terrible. Hotel recommended for sure but avoid section E specially third floor.
Stayed 6 nights in Jul 2024

6/10 Okay

Shavonte

Traveled with family and small children
The property was appealing, I was in a beach front room on the floor level of the hotel. The buffet food was average, but the view was amazing. The pools were nice. The waters were clean, clear and beautiful shades of turquoise blue/green views. The resort is a large property and by my room being at the beach level, the front desk was a fairly long walk away. Day one, unfortunately my phone was not working and I had to walk to the front desk to report it. Day two, housekeeping cleaned our room while we were on an excursion, but they did not leave clean towels and because my phone was not fixed, I to walk to the front desk to request clean towels. Day three, my toilet would not properly flush, and again because my phone was never fixed, I had to walk all the way to the front of the hotel to report it. I again requested for my phone to be fixed and I was assured that it would be. We left for another excursion and later that night we wanted to request room service, but again our phone was not working. So, I had to walk all the way back to the front desk.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here, from the cleanliness to the food and the wondefull staff. This place made my first time at cancun amazing. If I ever come to cancun again I would def stay here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff!!! Had trouble with a car rental and all of the staff there was amazing at helping me figure things out. One thing I wish was better is the pools, they needed to be cleaned more often.
Stayed 5 nights in Jul 2024

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Didn’t use the all inclusive. Beach and rooms were nice
Stayed 4 nights in Jul 2024

6/10 Okay

Nelson

Traveled with family
Disliked: Property conditions & facilities
Didn’t like the fact that they waiting until I check in and said I didn’t have all inclusive . When I thought I did the whole time…
Stayed 6 nights in Jul 2024

10/10 Excellent

Rene, Houston

Liked: Cleanliness
Lovely place really clean and staff was great
Stayed 4 nights in Jul 2024

10/10 Excellent

Alondra Santa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Nidia Avila

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioner in any of the restaurants, mosquitos in all rooms, one person even said thag mosquitos are just like a pet at the hotel and should not even bother us. There were about 200 mosquitos in our room and evetually they changed our room. Workers work in inhumane conditions in extreme heat and therefore service id verh bad.
Stayed 4 nights in Jul 2024

6/10 Okay

Roberta

Traveled with group, Traveled with family
The room was cleaned daily but it needs proper maintenance. Shower needs grout replacing and tiles given a deep clean. Breakfast was good, large selection. Buffet dinner was very average and the food was like warm. Don’t think all inclusive is worth it unless you like cold food and a small selection. The Italian portions were very small with no accompaniments but it was hot and nice. Ok for a short break but 2 weeks here could get a bit monotonous.
Stayed 4 nights in Jul 2024

6/10 Okay

Hamad

Liked: Amenities
‘
Stayed 1 night in Jul 2024

6/10 Okay

yenimar

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

4/10 Poor

Davida Nicole

Stayed 3 nights in Jul 2024

2/10 Terrible

Annie Louise

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
To many stairs. Food was horrible same nasty as food everyday half the time I didn’t know what I was eating. Horrible never will I come again
Stayed 4 nights in Jul 2024

4/10 Poor

Julie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The AC in room barely worked. No AC in the restaurants or throughout the hotel. The all- inclusive package kind of wasn’t worth it because you have to make a reservation for restaurants a whole day in advance. The property wasn’t very clean. A lot of The workers didn’t comprehend English well at all The wings in the sports bar was actually good and that’s about the only good thing I can say.
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the pool and the view walking every morning with that’s ocean and pool view was worth every penny. Staff was super friendly
Stayed 4 nights in Jul 2024

6/10 Okay

Adithya

Traveled with family
Liked: Amenities
Disliked: Staff & service
Didn’t met our expectations as bathroom door was not closing, mirror and lights were rusted. Some drawers doors were not closing properly. House keep were not upto mark in cleaning and providing the daily needed items. Everything need to call and complain. Little bit disappointed
Stayed 4 nights in Jul 2024

10/10 Excellent

Angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early. And because it was my wifes bday, they upgraded our room. Great experience.
Stayed 3 nights in Jul 2024

4/10 Poor

Briana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not enjoy my stay here. I booked 4 rooms and one of the rooms shower was ice cold. Not to mention we lost power. Room service only cleaned our room 1 days out of 4. We had to constantly ask for towels and washcloths. The food at the buffet was AWFUL AND EXPENSIVE. It was absolutely terrible. DO NOT EAT HERE. Thy don’t serve alcohol until 11am which is insane. How is this an “all inclusive” but the bar doesn’t open until 11am. The checkin process was extremely slow and they have no ac in the lobby waiting area. The elevator by our room never worked so we had to use the service area. I know the manager will probably respond to this in a disrespectful manner and let me be the first to tell you. I don’t care. Worst experience. DO NOT STAY HERE.
Stayed 3 nights in Jul 2024

8/10 Good

miguel

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0