Ratings based on 1,042 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Posted Jun 8, 2017
Recommend highly, just for the food and staff, take long pants as three restaurants require there on is actually formal ( go figure for a resort on the beach) no worry the other restaurants for us common folk was off the charts good.
Comment from Hotel Management
Jun 9, 2017 by Janai Valdez , Hotel Management
Dear Guest,
First and foremost allow me to thank you very much for choosing Le Blanc Spa Resort as host to your recent holidays.
Your review is very much appreciated as it let us know everything that you enjoyed and most important that we exceed your expectations with the service offered to you and the attention paid to you during your whole stay in order to please your needs and make you feel that you were in the right place to let yourself be pampered.
I look forward to welcome you in a not so far future.
Best regards,
Recommended
for Everyoneby A verified traveler
5 star in every respect!
Posted Jun 3, 2017The food was excellent. The gym and spa were top notch with classes like TRX, paddle yoga, and aquatic spinning.The service was amazing focusing on every little detail. The resort credits were a nice bonus to update wine. It was definitely 5 star. Highly recommend
Comment from Hotel Management
Jun 5, 2017 by Janai Valdez , Hotel Management
Dear Guest,
First and foremost allow me to thank you very much for taking the time to share your recent experience.
I appreciate very much this reviews since they give us the motivation to keep working hard and with a lot of effort in order to always keep improving and be the best.
Thank you for highlighting every aspect of our Resort, from the Resort and Gym facilities and the different activities that we offer for your entertainment.
Looking forward to welcoming you in a close future.
Best regards,
Recommended
for Couplesby A verified traveler
great service and facilities
Posted Jun 3, 2017
Pros: service, food, and view
Cons: humidity can be controlled better. clothes did not dry because room was so humid.
make resort credit easier to use by getting rid of restrictions
Location: go to the beach and eat
good food, view, and service.
very humid though, which is a problem when you need to dry clothes
resort credit is a trap. everything is overpriced, you can only use a portion of the credit towards an item, and you have to pay 16% tax on the original price.
Comment from Hotel Management
Jun 3, 2017 by Janai Valdez , Hotel Management
Dear Guest,
First and foremost allow me to thank you very much for choosing Le Blanc Spa Resort as host to your recent holidays.
I appreciate that you let us know how much you enjoyed every single aspect of our Resort, our food and the beverages that we offer in our different restaurants as well as the Resort facilities and mostly the service offered by each and every one of the Le Blanc staff members, who work hard in order to be very attentive to your needs and make you feel that you were in the right place to let yourself be pampered.
I would like to thank you for your very important feedback, please know that it is very constructive as it has given us the opportunity to identify several opportunity areas that we may have missed and our guests satisfaction is our priority, be assure that we will do everything in order to improve.
I truly hope to welcome you very soon and create a memorable experience once again.
Best regards,
Recommended
for Everyoneby A verified traveler from los angeles
Posted May 26, 2017
Hotel staff was phenomenal, the only thing I have to complain is that the hotel is showing it's age. Needs to be renovated soon.
And I recommend they have a fruit drink with an actual pineapple, melon, or cocoanut at the pool bar. We enjoyed our stay.
Comment from Hotel Management
May 26, 2017 by Janai Valdez , Hotel Management
Dear Guest:
First and foremost allow me to thank you very much for taking the time to share your recent experience at our Resort.
It is very pleasant to read you kind review, about how much you enjoyed your stay at our Resort, know that our goal is to make your stay as close to perfection as possible and to make you feel that you are in the right place to let yourself be pampered, reading that we achieve it is gratifying.
Be assured that your feedback is very important and constructive and we will take it very seriously in order to improve every aspect.
On behalf of Le Blanc Spa Resort we all look forward to welcoming you once again!
Recommended
for Everyoneby A verified traveler
Amazing service/hotel on a great beach
Posted May 25, 2017If you want an immaculate hotel with impeccable service that makes you feel totally pampered, you need to stay here. Lucinda, and Eliza on the beach will be there with towels & an umbrella and David and Rafael with a drink before you finish the last one. They were the best!! Jonatan, your butler is very helpful. All the staff were amazing and they really take the hotel and your stay over the top. Breakfast and lunch buffets were wonderful. Beach is great for walking with a good swimming place at the end of the point. 3 different pools with one on the beach. Only downside is no balconies unless you stay on the more expensive top floor- missed the balcony for those before dinner drinks. If you like beach view make sure you are not on the lagoon side. You will not find a better all inclusive anywhere.
Comment from Hotel Management
May 25, 2017 by Janai Valdez , Hotel Management
Dear Sarah,
Thank you very much for taking the time to share with us your experienced at our Resort.
It is very much appreciated your description that let us know how much you enjoyed your stay with us and to know that we achieve our goal which is making you feel that you are exactly in the right place to relax from the everyday routine and let yourself be pampered by us.
I assure you that the staff members mentioned will be recognized for their excellent service and attention provided to you.
I look forward to welcome you in a very near future!
Best regards,
Recommended
for Everyoneby A verified traveler from canada
The best resort
Posted May 23, 2017Just came back from a 5day stay at this resort and I am blown away by everything. The service is impeccable, everyone was super friendly and welcoming. They make you feel right at home and are so accomodating to your every request. The food is amazing, with the French restaurant being our favorite!! The 24 hour room service makes late night snacking (too) convenient ;) and there is a butler on every floor to help you book airport shuttles, and answer all your questions. Special shoutout to Marco from Lumiere for his amazing service, and the two butlers on the 2nd floor for their help! One of the best vacations I've had in a long time and I will definitely be going back to stay here again!! Thank you, Le Blanc.
Comment from Hotel Management
Jun 1, 2017 by Janai Valdez , Hotel Management
Dear RW&AH,
Receive my warmest greetings from Cancun.
Thank you very much for sharing your recent experience at Le Blanc, I am pleased to know that you enjoyed your holidays.
It is always an honor to read reviews that let us know how much you enjoyed the Resort facilities and that our food and beverages that are offered in our restaurants and in room service where delightful to you, but mainly in Lumiere which was your favorte.
I truly hope to welcome you in a very near future and create many more memorable and unique experiences.
Best regards,
Recommended
for Everyoneby A verified traveler
Amazing service!!
Posted May 20, 2017The hotel is beautiful. They have a staff that spoils you. The restaurants are also beautiful. The food was decent. I wouldn't say 5 star but they claim it to be. I preferred the international restaurant as it didn't require reservations, was a buffet style and you could dress more casually.
The hotel credit or points they offer don't buy much, but the massage was worth it.
Comment from Hotel Management
May 22, 2017 by Janai Valdez , Hotel Management
Dear Guest,
Thank you for your kind review.
I would like to thank you for taking the time to share your experience at our Resort, know that it is very important for us to receive such kind comments, as they encourage us to keep working hard and keep improving.
On behalf of Le Blanc’s team we hope to welcome you back in a not so far future.
Best regards
Recommended
for Everyoneby A verified traveler from Argentina
Amazing hotel with great staff and lovely food!
Posted May 13, 2017Was truly a memorable experience. The hotel has a wonderful location excellent facilities great staff and amazing food. My only comment would be "what purpose do the butlers really serve ".
Comment from Hotel Management
May 13, 2017 by Janai Valdez , Hotel Management
Dear Stephen,
Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination.
Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
Thank you very much for your kind feedback, be assured that your comments will be taken very seriously in order to improve in every aspect, as our priority is our guests satisfaction and comfort.
Sincerely,
Recommended
for Everyoneby A verified traveler from Ft. Worth, Texas
Best of the Best in Cancun
Posted May 8, 2017
Pros: Le Blanc is not a super size resort. It is the perfect size. It is clean, well staffed and up-scaled.
Cons: We had a group of 16, so dinner took a bit longer then we would have liked, but on our prior visits, when there was just 4 of us, it was great.
Location: We never left the resort.
This is our third stay at Le Blanc. We had such a great time on our first 2 visits that we brought 7 other couples back to celebrate my wife's birthday. We have also stayed at the other Palace Resort properties in Cancun as well as several others. Hands down this is the best Adult only resort in Cancun. The food is great, the bar stocks premium liquor and the overall service is fantastic. The butler service is the icing on the cake.
Comment from Hotel Management
May 9, 2017 by Janai Valdez , Hotel Management
Dear Pfaff's ,
Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination.
Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
Thank you very much for your kind feedback, be assured that your comments will be taken very seriously in order to improve in every aspect, as our priority is our guests satisfaction and comfort.
Sincerely,
Recommended
for Everyoneby A verified traveler
Posted May 5, 2017
Lets start with all the great qualities
The place is clean. The food is excellent. The pools are beautiful the views are amazing. The staff service is great. The yoga classes with Ambar are very well taught. The spa is terrific and the massages are very well done.
here is why they are not 5 star.
After a 10 hour journey to get to the resort the last thing you want to hear is a sales pitch for Palace Premier Membership. An immediate turn off. The reason I came to the resort was to escape the constant sales pitching and unfortunately that was the first thing thrown at me. The other negative is the so called resort credits. The resort credits are in a word worthless! Example we had a couples massage and used $250 so called resort credit. "sounds great" but the truth is we gave them the resort credit and still had to pay over $190U.S. dollars for the massage and also tip on top. The massage was great but not worth nearly $450. Lastly the bathroom in the room has very little privacy I think it was poorly designed.
I own 2 successful small businesses in the US and if I could make a recommendation to the management at Leblanc. it would be to not pitch for Palace Premier Membership. The property and staff sell the beautiful resort on there own. Just give a brochure. Also eliminate the resort credits and charge a reasonable fee for spa services and other extras. Less is more!
Overall the resort is amazing along with the staff..
Comment from Hotel Management
May 9, 2017 by Janai Valdez , Hotel Management
Dear Guest,
Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination.
Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
My most sincere apologies, if we did not fulfill your expectations in any moment of your stay. Please know that comments like yours will help us to improve our service level and we will do our best not to repeat this incident in the future with any of our guest.
Sincerely,