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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas
Free minibar, in-room safe, desk, blackout drapes
5 bars/lounges, 2 poolside bars

Overview of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Pool
  • Hot Tub
  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center7 min walk
  • Popular LocationForum Beach8 min walk
  • Popular LocationChac Mool Beach15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

About this area

Cancun

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. While the natural beauty of Tortuga Beach and Delfines Beach can be enjoyed by anyone, those looking for an activity can check out Moon Palace Golf Club. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Extreme Adventure are also worth visiting.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • Gaviota Azul Beach - 2 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 8 min walk
  • Caracol Beach - 9 min walk
  • Chac Mool Beach - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive

Restaurants

  • Hooters
  • Lobby Bar
  • Vips
  • Sunset Bar
  • El Mercado

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 8 restaurants. Each apartment boasts an outdoor private spa tub and offers free WiFi and free minibar items. Thoughtful touches include bathrobes and slippers, and also available are a furnished balcony and an MP3 dock.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cancun aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

All inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Private outdoor spa tub
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Food and drink

  • Coffee/tea maker

Dining

  • 2 poolside bars
  • 24-hour room service
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Free stocked minibar
  • Snack bar/deli

Bathroom

  • 1 bathroom
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower only
  • Slippers

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free daily newspapers
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball on site
  • Fitness classes on site
  • Gym on site
  • Outdoor tennis court on site
  • Parasailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Yoga classes on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 160 rooms
  • Garden

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera aparthotel is within 3 mi (5 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Cancun Convention Center, and Tortuga Beach. La Isla Shopping Mall and Langosta Beach are also within 3 mi (5 km).

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 821 out of 1006 reviews" "
" "10 - Excellent 82%
Rating 8 - Good. 111 out of 1006 reviews" "
" "8 - Good 11%
Rating 6 - Okay. 25 out of 1006 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 22 out of 1006 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 27 out of 1006 reviews" "
" "2 - Terrible 3%

9.7/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Excellent

Si

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Is a very nice place to come! Staff are polite, and welcoming! The hotel is high end furnished, and facilities are complete. We enjoyed everything, and the safety the hotel provide increased our confidence in our stays.
Stayed 4 nights in May 2023

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
It was amazing. Would recommend for anyone looking for a great all inclusive resort!
Stayed 4 nights in May 2023

10/10 Excellent

sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Qiu Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in May 2023

10/10 Excellent

Daivelis, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and pools are great as well as the drinks. Rooms are super nice.
Stayed 3 nights in May 2023

8/10 Good

John, Stanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

Lauren Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!! Would definitely come back.
Stayed 6 nights in Apr 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best hotel
Stayed 3 nights in Apr 2023

10/10 Excellent

Jiao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. It is a must-go place!
Stayed 4 nights in Apr 2023

10/10 Excellent

Michel, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and very helpfull
Stayed 5 nights in Apr 2023

General hotel information

Highly Rated Amenities
Outdoor Pool & Onsite Restaurant/Bar
Star Rating
5
Address
Blvd. Kukulcan, Manzana 51, Lo