“Clean room, great amenities. I especially appreciated to Pizza restaurant recommendation and chat on check in. Staff was very friendly and attentive.”
“Do Not Stay Here — Poor Room Quality and Unclean Facilities
My party stayed at The Burrstone Inn in Utica, NY, October 10–12, 2026, and our experience was extremely disappointing.
The queen beds had lumpy mattresses and short-sheeted bedding. There were no blackout curtains, the room felt poorly ventilated, and outlets were inconveniently located. The clock was unplugged from its electrical outlet which was blocked by the box spring. Bath towels had brown stains, and the bathroom exhaust fan……
“Price quoted was not the price owner tried to charged. Coffeemaker provided with no coffee or filters, no cups. Towels were forgotten to be put in room. Heat, clock, and fridge were unplugged. Was questioned as to why I turned the heat on in the room. Advertises breakfast/ snack Cafe on premises not operational. No restaurants or stores nearby. Room was clean and spacious and quiet. Bed was comfortable and clean.”
“The room was better than expected. I asked for early check-in, before 3:00 pm. They called and told me room would be ready at 2:15. Arrived at 3:10 and room was not ready. Front desk was very confused and said he could do nothing. Then a manager came out changed our rooms and got us in. We had 10 min to get ready for a wedding 25 min away.”