Hotels near Civic Center Station

"I travel for a living and stay in different hotels across the world weekly. I booked this hotel for a special occasion (my daughter's prom which was being held across the street at The Fox). Our stay was anything but special. I paid extra for early check-in , a high floor, and late check-out and all were approved in advance. When I arrived for early check-in I was told my room wasn't ready and I would need to come back at check-in time in like 4hr. I informed the front desk clerk that yhe only reason I arrived early was because I had requested early check-in. He rudely said "Yes and that's why its called a request. The rooms not ready". I then showed him that I had confirmation that the request was approved. After that they magically made a call and got a room ready for me within 15mins. The room they gave me was out dated (with worn out furniture and appliances). The room also wasn't the cleanest (stains on the couch and crumbs on the counter in the kitchen). Getting from your room to the parking garage is a hassle as there are only 2 elevators and they are slow. Then on check out day I was trying to get our things from the room to my car in the parking garage so I asked for a cart so I wouldn't have to make so many trips. The Bellhop was rude & scolded me asking why I needed the cart and for how long and when exactly was I leaving because he didn't want me to keep the cart for longer than a couple of minutes because they don't have a lot of carts. Overall the staff is rude."

"We had a corner king on the 21st floor. The room was better than expected and the staff was very courteous and professional "

"Everything was perfect"

"Had an amazing stay! The room was beautiful, clean, and so comfortable. The staff was welcoming and made everything effortless. I’ll definitely be back!"

"Everything excellent!! Would stay here again."

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"Breakfast menu was diverse and high quality "

"This property is rude. The lady made a comment to my mother about how she shouldn't be tired she didn't walk mind you my mom is in a wheelchair because she can't walk far. We asked about a bottle of water we were told by the same lady those were for diamond members the gentleman behind the counter got us two bottles of water. I was told repeatedly how I booked through a third party site but I called the hotel and was told there were no rooms available but suddenly when I booked through third party bam rooms available! I asked for a mobility room so she puts us in the absolutely last hotel room on the floor farthest from then elevator. Food was subpar at best I have actually had better at quality hotel. And the evening reception sad"

"Parking was excellent. We didn’t eat breakfast at the hotel."