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Great location, great

My family snd I loved this Hotel! Excellent service, extremely friendly and helpful. One downside was they didn't have a place where you could use a computer if you didn't have your own and print documents. The staff was very helpful and printed some things out but I'd prefer to do my own as then I know no one else is looking at my information is all. No offense inteto the staff who helped, again thank you fir accommodating my peinting needs just wish I could have had the privacy to do it...

We loved our room. We loved that everything was new and gorgeous. We loved that we could buy a midnight snack. We loved the reasonable pricing. We loved that the location was so convenient for us. We loved the river view from the corridor. (Would have loved that view from our room, but alas, we faced the other direction.) We appreciated how friendly staff were towards us. The only thing we were less than perfectly satisfied with, was that we did not have bedding for the sofa-bed ready in our...

The hotel is very close to RPI and staff are friendly and helpful. Room was clean and comfortable. We enjoyed staying at Hilton Garden Inn Troy.

Everything

Clean, excellent property.

Easiest shuttle service to ALB airport!

We stayed there one night to visit RPI. Very nice hotel. Clean and new. Free Wifi and television has many more channels than other sites with access to Netflix, etc. We had a suite which had a king bed, a full kitchen with dishes/utensils. It is right next to a larger shopping plaza that has a cabarras, sonic, dennys, Japanese hibachi, etc and other chain restaurants. Near the intersection of route 7 and route 87 north. Real easy to get to Troy or go north to Saratoga. Similar to level...

Clean

Always a simple and easy check-in.

The staff was so helpful. Everyone we needed something, such as towels, garbage bags, toilet paper and so on. They were always accommodating. I noticed that they were a little light staffed. I work in retail/ customer service so I noticed things that others may not. Even with juggling a lot of work the staff was all so polite. I even noticed when I went to get the grab and go breakfast, the woman who helped me was also there woman running the front desk. In these times with Covid. With extra...

Let me tell you how amazing this hotel is, they are very special needs friendly. We arrived after closing of the pool, upon hear my secretly Autistic son, wanted to swim the front desk gentleman open the pool just for him. All the front desk people were amazing and so helpful. I would highly recommend this hotel to anyone coming to capital district.

I like The pool, gym and meeting room. The restaurant has great food as well.

If there was a word to describe above excellent or perfection, that's the word I would use for this hotel. Everything, from cleaning, service, employees to delicious breakfast, great pool, easy parking.....absolutely everything was 10 . They even have laundry on site and it's free. The rooms are very spacious and come well equipped with everything needed (they have full kitchens in the suites!!!). We are a family of five with 3 children traveling around US for a year and so far this is the best...

I traveled with my boyfriend and our 4 year old. The property was very clean. Breakfast staff were the only ones I came in direct contact with since I did online check-in. The woman in the breakfast area was very nice and helpful. The room was perfect. I only wish the bottle water for members was left in the room prior to check-in. I never received mine.

Booking was easy. Arrival was smooth, even on a busy, rainy, local college graduation (Rensselaer Polytechnic Institute) weekend . The new front desk manager had to untangle our multiple source reservation & handled it well, making us feel rightfully not responsible for the mix up. Appreciated her & her colleague’s kindness. Rooms comfortable, but neighbors children were a bit loud coming into their room, though they settled down quickly. I would just be concerned if guests need to be sure they...

I cannot say enough good things about our experience at the Hampton Inn. The staff was welcoming, informative, and kind. The lobby was warm with complementary coffee and tea, and the staff was happy to answer any questions. The room was impecably clean and the beds were very comfortable. Check out was at 11am, but we overslept... we received a courtesy call at 11:17 asking if we planned on staying another night or if we wanted extended check out. They were very understanding and accommodating....

This place was perfect for a short stay while visiting Saratoga. The staff are so friendly and accommodating. The rooms are small but immaculate and charmingly decorated. It is also located next door to a Mexican restaurant with decent food and great margaritas. I look forward to returning.