“First, I booked via Expedia. I read an email from the hotel forwarded from Expedia but I failed to see there was an attachment. My bad. We arrived at the hotel around 5 pm. Everything was locked up. I called the hotel and was advised to use the keypad to open the building and again, once inside, to open our room. There was no staff on the premise. We thought we might be the only guests in the hotel but later bumped into a family staying on the floor above us. If I had opened the email……
“First, I booked via Expedia. I read an email from the hotel forwarded from Expedia but I failed to see there was an attachment. My bad. We arrived at the hotel around 5 pm. Everything was locked up. I called the hotel and was advised to use the keypad to open the building and again, once inside, to open our room. There was no staff on the premise. We thought we might be the only guests in the hotel but later bumped into a family staying on the floor above us. If I had opened the email……
Denise