“When arriving at 3pm I was quite disrespectfully told to go away and come back at 4, the original incheck time. Because signing wasn’t clear I just wanted to know at that point if that was where check in was, because the name mentioned was not Sierra House.
Returned at 4 pm and a different lady gave me the room keys and directions and informed me that I had been upgraded. She was very kind. But the room had not been cleaned, so back to the lobby again. She apologized and gave me another room……
“Rooms need to be upgraded. Mainly the bathrooms.
Breakfast had few options but none of them tasted good. juices were too watery. Did not like the breakfast. Need to be improved.”
“This was a fantastic stay! When we arrived to check in, the front desk staff gave us a very clear, very friendly detailed explanation. They have their own snowplows clearing the parking lot. And you can borrow shovels at the front desk.”