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"As a small business owner, I do not leave negative reviews lightly and believe in giving businesses a fair opportunity—and ample time—to correct mistakes. Despite multiple attempts to resolve this directly, our experience at L’Auberge Casino Hotel Baton Rouge remains unacceptable. We appreciated being allowed to reschedule due to an emergency, but that was the only positive. Our room was outdated, poorly maintained, and not properly cleaned—sticky surfaces, trash left behind, unvacuumed carpet, and only one towel with no toiletries. The bed had 1 sheet, and the pillows smelled strongly of cigarette smoke despite the non-smoking policy, which is concerning given my allergy. The A/C did not function properly, and the in-room phone did not work. Management was dismissive when issues were reported. The TV displayed another guest’s name, raising privacy concerns, and replacement pillows appeared unclean. We were told housekeeping and maintenance were unavailable, were not offered a new room, and could not cancel without penalty. Property conditions were also poor, with a broken escalator, overcrowded elevators, and trash-filled stairwells. The pool was restricted to VIPs without clear notice, and noise made sleep nearly impossible. We left early and paying $228 for this was unjustifiable. Despite ample time and multiple follow-ups, the hotel has refused to respond."

"Everything was everything!"

"The rooms were very clean! Nice stay in Baton Rouge. Very safe. Food was excellent as well and had reasonable prices! "

"N/A"

"Excellent Hotel all around from customer courtesy to awesome breakfast. Also in walking distance to many restaurants as well as the State Capitol."

"Great staff who took care of us. "

"Parking safe and easy. Did not use pool. Staff was friendly and accommodating. In great proximity to Baton Rouge. Great restaurants and shopping near by. The one down side was breakfast. Sparsest breakfast options I have encountered. Breakfast consisted of the choice of 2 cereals, mini muffins, waffles and yogurt. The coffee was cold "

"My first visit, bed was great rest of room dated, housekeeping only came on request day 1 and did not come at all day 2. Had to beg for new towels took over an hour to get, no pool towels, had to ask for them as well. Pool was full of leaves and small trash. Management just is not paying attention and taking the location for granted. "

"We reported a noise disturbance at 1:00am to front desk several times and nothing was done. The staff asked us to investigate which room the screaming was coming from and didn't come to the floor to investigate at all. Staff did not clean the room, replace towels, or provide extra toilet tissue. Told us to come downstairs to get it from the desk instead of bringing it to the room. We made online complaint. Poor customer service."