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“There was only one member of staff there over our 2 day stay & she was really nice and helpful (she seemed to be covering reception, housekeeping & kitchen). Got to say all the public areas could do with a good hoover and the skylight in our room was covered in green algae. Our room was clean (apart from the skylights) but small. Breakfast was really poor for the price we paid. Hotel in general needs a good update as has loads of potential.”

“Very tired hotel! Geo thermal pool is not geo thermal. Rooms are untidy and dirty. We had ‘willies’ drawn in to the bathroom mirror. Screws in the wall but paintings in the wardrobe. ?? Carpet was dirty and other guests rubbish still on the floor. Curtain rail was broken and hanging off the ceiling so curtain would not shut properly. Spa was very tatty. We were told on checkout that the hotel had only recently been purchased and was being renovated but that was not advertised. If you are going……

“Handy & cheap for Black Rockstars to ”

“Everything was amazing the hotel .the meals And the room ,the staff were friendly and helpfull”

“The majority of golfers arrive for the day and do not stay overnight. The result being after 9pm, the lodge is very quiet. For some that will be a like or dislike. I stayed for 3 nights and enjoyed my stay with no complaints. All the staff I met were helpful and friendly.”

“Service and staff in restaurant very good and friendly and tasty, freshly cooked breakfast to order,Staff on reception, especially Fiona, was very warm and helpful..”

“Room was clean but dated and could do with a refresh. Evening meal was excellent, I had the steak & Malbec pie and it is one of the best pies I have ever eaten. Breakfast was a bit hit and miss, there were two of us and one wanted black pudding and one didn’t but neither got any, nor did we get the fried bread, there were only two juices available, orange and apple (I think) but the orange juice ran out and not replenished although there were staff around. You could have tea or coffee by request……

“Dog friendly and in good location. Very handy for one night stopover and would use again. Room could do with a bit of deep cleaning/ maintenence in some places, particularly mould around bathroom window frame. ”

“Lovely spot for a quiet weekend away, clean and comfy room, and delicious breakfast in the morning.”

“We had reason to request to move room and the staff were very accommodating and looked after us well - top marks for that. The evening dinner (pie of the day) was actually unexpectedly excellent and the accompanying veggies were nice and crisp - very enjoyable. The only minor quibble was that due to TV mounting it was next to impossible to get a HDMI stick plugged in (something maybe to check into). Anyhow, all in all, nicely situated and a nice place to stay at and all the staff we encountered……

“The Family Tree is wonderful. There aren’t many places we would make a point of going back to but we will go back to The Family tree. Breakfast excellent ; staff, and we single out Linda because she went the extra mile to help us, are great. ”

“Everything was absolutely amazing! I hope to return again this summer. We loved Svitlana, the property manager. She has such a gift in hospitality. ”

“Staff were excellent. Food very good. Appreciated group of 10 having separate area for meals. Not keen on the bath in the bedroom, nowhere reachable to put soap or shampoo. No washbasin in the toilet. Would be better to make shower room with toilet. Bath not easy to get in and out.”

“Lovely room, great staff and the best cooked breakfast I’ve had in ages. The food in the Indian restaurant in the hotel was very good. ”

“Staff very friendly and lovely hotel right in the middle of Matlock Bath”

“Overall, not a good stay and wouldn’t recommend. Room very hot and no air conditioning, no bathroom mirror, place looked a little old and run down. Noisy building and main road made it difficult to get any sleep.”