Hotel with a Concierge in Granada Department

"This hotel is always clean, the staff are always accommodating & willing to go the extra step. I've stayed here dozens of times & it never fails to provide a wonderful stay."

"Pool area poir maintain, bedroom shower poor conditions, air conditioner not working correctly, tv did not function. Etc, etc, etc"

"They denied us the room due to my medical alert service dog. They claimed it was a pet even with my paper work, certificates and vest! Worse they lied to hotel.com claiming they would give us the room for an extra $100 and refused refund. We reserved and arrived less than 24 hrs later and we lost a room we did not use almost $400. They said my service dog was unsanitary to the other guests and refused us entry. At 9pm at night we had to find another hotel! Horrible experience "

"Good "

"I traveled with the family for vacations and we decided to go to Granada before going to the beach. The hotel is nice, room js cozy, staff is lovely, but I saw the kitchen and it was not a nice view...."

"We did not stay, as the neighbourhood was in a slum, very unsafe"

"Perfect location, friendly staff and great pool."

"This place was alright, the older gentleman in charge was a nice person, the location was excellent and the beds were comfy. AC is available at an additional charge."

"Amazing customer service from reception and great access to the sights why being a little removed from hustle and bustle. The beds are firm so know that. "

"The location is great and the building could be totally CHARMING if there was more effort, cleanliness, and thought put into it. Our pillows did not even have pillowcases on them, there were stains on the bed sheets and they smelled like mold, our room was super hot and small, and the shower was moldy and not clean. The staff was friendly enough though. I can definitely handle rough hostels etc, but this was advertised very differently and we were at the point in our trip when we wanted...