Search Hotels in Malvern Hills District

"Friendly staff, especially at breakfast"

"arrived at hotel at 12.30, my room wasn’t available, so left my case with the hotel as i needed to attend a work event. Returned by to the hotel at 9pm to be advised they had no rooms for me, taking i paid upfront £183 10 days before. They had advised they had over booked ans it was first come first served. The shift manager was just rude and should not work on front of staff! i was advised they were looking for another hotel… which they did 10-15mins taxi ride away and i was asked to move my car out of the hotel car park into a public car park … which wasn’t achievable as i had been drinking. It took over 1 hour to get me another hotel. i was advised that in the morning a taxi would be arranged to bring me back to this hotel. The new hotel had no record of this and had to try and arrange … this took a further 45 mins to get the taxi. I was not offered any compensation, eventho they knew this was a concern they hadn’t even worked out how to compensate to ease the disruption. i was told to email my complaint … what a joke this hotel is !"

"Fab"

"Lovely staff. Amazing grounds. Good and spa great too. Beds are sooo comfortable. "

"Some trash on the dloor but otherwise clean ;)"

"Helpful staff and central location"

"Lovely clean room, super happy with our stay"

"Perfect stay, thank you!"

"I stayed at the Hyatt Regency Birmingham for one night and found it to be a bit of a mixed experience. On the positive side, the location is excellent. It is right in the centre, very easy to access, and ideal for getting around Birmingham. The reception staff were friendly and welcoming, and the overall service felt professional. The room itself was large and spacious, with a comfortable bed, a good television setup, and a sizeable bathroom. Breakfast was also a highlight, with a good selection and quality that matched expectations for a hotel of this standard. However, the building itself does feel somewhat dated. The main issue for me was the air conditioning. The windows do not open, so you are entirely reliant on the system, which, while effective at cooling, was quite noisy. It cycled on and off throughout the night, meaning it was either running loudly or switching back on just as the room temperature changed, which repeatedly disturbed my sleep. It does not feel like a particularly modern or well-calibrated system, and it impacted what should have been a restful night. Overall, while the hotel has many of the qualities you would expect from a four-star property, I would say it delivers more when you are awake than when you are trying to sleep. For the price, there are likely more modern alternatives in similarly central locations that offer a more consistent and comfortable night’s stay."