Downtown Jacksonville Vacations from $329

Everything was fine, room was really small, like size of cruise cabin.

Leticia at the front desk was fantastic! I had a health related attack on the way back from Atlanta and we decided to stay at the Ritz so I could rest. We stayed at this Ritz on our honeymoon over 30 years ago, had my 50th birthday party at Salt with guests for a weekend, stayed there for our 30th wedding anniversary and had dinner at Salt also (I highly recommend Salt), stayed many holidays with our children and friends, car shows, and it is still such a wonderful resort. You cannot go wrong staying at this beautiful resort. We have loved it for over 30 years and hope to keep going there for many more years to come. All of the staff is great, but a special shout out to Leticia. Thank you for helping us.

Staff was very friendly and helpful

The staff and amenities were wonderful. The carpet and couch could use a good cleaning. Otherwise, I really enjoyed my stay and will be back.

Room was not clean. Molding on floor was filthy. Large beautiful balcony view was ruin by very filthy windows. Asked for them to be cleaned, they said they would send someone right away, never happened. Even though we had a suite I believe it was possibly a handicap accessible and honestly had the smallest most inconvenient shower I’ve ever been in. The size of the room was great but their attention to detail has most definitely gone down hill over the last year. The lobby area has a giant installation of hanging margarita glasses and besides them being very dusty there were many that were broken. The parking attendants were less than forthcoming and we had to ask if they worked here. Minor issue but odd nonetheless was the towels were all in the nice large closet inside the bedroom, they couldn’t be farther away from the bathroom unless they were outside. Sad to say this will likely be our last stay here.