Vacation to Downtown Nassau

The property is beautiful, service is excellent and quality of food is top notch. Our biggest criticism though is how they run their dining program. The main reason we decided on this resort was how good we were told the restaurants are and we tried over two weeks before our trip to book dining reservations. We needed early reservations because we have a small child. Despite going on all the sites of all the restaurants and emailing the concierge at the hotel numerous times, we only got reservations for two nights of our stay. Every time we would try and get into a restaurant between 5:30 or 6:30 or even walk by any of these restaurant at 7:30 or earlier, we would see the vast majority of the tables empty. We even promised we'd be out in an hour but time after time they'd said "no we're fully booked". We never got to eat at Marcus or Cafe Boulud which were the main restaurants we went for. All Baha Mar resort restaurants would do better business and more resort guests would get to eat at their restaurants if they let the majority of their tables be available on a first come first serve/wait list system. Night after night we'd see countless tables sit empty early and late at all restaurants. It's a real let down to take your annoual family winter vacation to a resort that you choose because of the dining options, only to night after night be unable to dine there :(

It was beautiful. Needs some updating to the rooms.

Check in was unacceptable. Room was not what I booked and confirmed as described on the website. Front desk was not flexible. I even called a week ahead of time and spoke to the front desk to confirm The room and type…Ocean FRONT, not Ocean VIEW.” The facility was very nice, and the rest of the staff was friendly and very good, but I would not recommend Margaritaville due to the booking and check in experience and front desk management. They made no effort to do anything to remediate this the situation except move us to the same room on a higher floor, so we weren’t looking into the back of palm trees from the side of the hotel. If that room was available when we checked in, why didn’t they give it to us initially? It still wasn’t what we booked, but it was “the best they could do.” I travel extensively for business and have rarely been this disappointed with that aspect of my trip. And this is a “resort?”

Always a good time at Atlantis. We went during spring break but it was fun regardless.