Edinburgh Dungeon Tours

This is a very basic hotel that is suitable for a one-night stay, but it has several areas that need improvement. Unfortunately, our room had a strong smell of cigarette smoke, which made it uncomfortable despite being a non-smoking environment. Another drawback was the large rubbish bin located next to the hotel. Early morning, seagulls gathered around it, creating a great deal of noise that disturbed our sleep. The standout feature of our stay was the exceptional service provided by Mr. Peter. He was professional, welcoming, and genuinely helpful throughout our visit. His positive attitude and outstanding customer service made a lasting impression and went a long way towards offsetting the negatives we experienced at the hotel. Staff members like him are a real asset and deserve recognition. Overall, while the hotel provides basic accommodation for a short overnight stay, improvements in room freshness, noise management, and the surrounding environment would greatly enhance the guest experience.

Don't expect a pristine hotel. It is old which adds to the character however, plug sockets were hanging loose, some not working. Being a bit picky - sealant around the shower was smudged on. One pillow was twice the size of the other on the double bed and no way suitable to sleep on. Needs a little TLC but appreciate it's hard with such an old building. Did not have breakfast so can't comment.

Staff was very helpful.