“The location was good as close to Paddington station . The rooms were clean and the staff friendly and helpful. We stayed in the lower floor room and we need to carry our luggage through the narrow stairs. Also if we want to have air conditioning, need to pay extra 10 pounds .
The layout of the room was very crowded with 5 beds and no desk and chair to work.
The water outflow of the shower very slow, so water got accumulated. Also we could hear the noise of the underground and train.”
“The hotel does not supply enough water to hydrate me and my two roommates. On top of that, the restroom is too small. And not only that, it stinks too. This facility should invest in better health and hygine management. Overall, this whole place”
“Even though we booked a “Grand Queen” room for 3nights. Quite sometime ago, we were provided smaller room. As I have a fractured foot I wanted to have the space and armchair which was shown on their booking list. We did ask nicely to swap and they did change kindly but excactly the sale size room, just one floor above. Almost they could not careless. And even though they will take care of my luggage while swapping rooms, it was not there when I re-checked in and the person who did say he would……
“The location is good.
However this is an old hotel, most of the lifts are out of service for my entire trip (8 days), and I was even trapped in the lift for few mins.
Besides, the housekeeper is impolite and he felt annoyed when my husband requested for the wrong item. ”