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"Hospitality was TOP NOTCH! Food was amazing, the view from our room was beautiful and the room was stunning. Will come back to this resort again for sure and check out Hyatt in other locations because we are so ecstatic about the experience! "

"Rui Palace was one the best all inclusive resorts that I have stayed at in Playa Del Carmen. The resort is located in a gated residential neighborhood. The grounds and property are immaculate. The pools were easily accessible and the beach was in close proximity. There are plenty of dining options. Our room was cleaned daily and to our surprise we received a towel animal each day also. We took a trip to celebrate my birthday. The evening of my actual birthday, our room was decorated with balloons, birthday towel people and a cake. All compliments of the hotel. Rui Palace deserves a 10/10 for both resort and staff. "

"Clean, nice, beautiful paradise!"

"The resort is a paradise! The staff are friendly and helpful. "

"The BEACH VIEW WAS UNOBSTRUCTED. I CAN'T SAY WHETHER OR NOT THERE WAS A GOOD VARIETY OF ALCOHOL OR NOT AS I"M NOT REALLY A BIG DRINKER"

"The room was spotless and the staff were very friendly. We had access to everything we needed. The specialty restaurants were fantastic,servers were nice and friendly.The food was delicious and we will return as soon as we can."

"The staff was amazing. Everyone that worked there was friendly and welcoming. They were the best part of the experience."

"We love this resort. The staff are family - that’s why we keep coming back ❤️❤️"

"The service was excellent and will definitely be booking with them in the near future. Just about everything we needed was with in walking distance and highly convenient. "