Ratings based on 42 Verified Reviews

3.7 out of 5
79% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Good place, good location

Posted Jan 9, 2017
Service was great, apartment could use a bit more cleaning but fairly clean. Great spot as close to beach, mall, and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Nov 17, 2016
Great location. Nice pools. Perfect for us with small kids (1 & 3 year old). Close to beach, playgrounds and restaurants.
4 out of 5
by A verified traveler from Adelaide

Poor housekeeping

Posted Jul 4, 2016
The room we checked into was run down and hadn't been maintained or upgraded in years. All furniture was worn and aged. This room was in no condition to be let.Housekeeping was non existent as the fixtures had years of accumulated dust. We complained and were given a recently renovated room which was very good and comfortable. The signs of poor housekeeping were evident in this room also as mould was beginning in the bathrooms and it appeared that the floors under the furniture had never been swept or washed. Kitchen table was not wiped clean and the runner had food on it. The room was acceptable but they do have a serious housekeeping problem.
2 out of 5
by A verified traveler from New Zealand

Old and tired

Posted Jul 1, 2016
The apartment was old and tired. The bedding needs replacing - the bedspreads were frayed and torn. In winter, need more than 1 fan heater (which didn't work well) to warm up the apartment. Strong smell of drains when we first arrived - this did go away eventually. The place was clean, but it needs to be updated.
5 out of 5
Recommended
for Families
by A verified traveler from NZ

Nice quiet location very safe and secure.

Posted Apr 17, 2016
Pros: The pool.
Great place for families. Nice and close to everything.
4 out of 5
Recommended
for Families
by A verified traveler from Wellington

Great location and child friendly.

Posted Feb 3, 2016
Pros: Location, child friendly, close to beach and shops.
Cons: It would be great to have a set of scale somewhere in the resort to weigh luggage.
Location: There is the beach, kids playgrounds, Pacific Fair.
The location is fantastic, pool is great for children too. The rooms vary - but it makes a great base.
1 out of 5
by A verified traveler from Melbourne

Terrible apartment!

Posted Nov 22, 2015
Pros: Free parking. Kids pools. Warm main pool.
Cons: Complete decor overhaul, professionally cleaned.. Charging $2 per 15min to use their computer - who does that anymore?
Location: Good location, not far from main shops/ cafes
....we were initially checked into a room that seemed to be stuck in a time warp (circa 70's) - seriously terrible, awful furnishing's, we discovered blood (fresh/red) stains on pillows, clearly visible underneath the pillow cases (2) , someone enscribed their intials into the walls ( in 2005!!!!) , Bath plug full of someone elses's hair (??!!) , the carpet edges were all frayed.. the decor was hideous... This is the worst accommodation we have EVER stayed in.. After complaining, we were changed into a modern/ clean apartment without trouble, which was fantastic - but why is this room being checked out to anyone - it should be off limits to the paying public until it is brought into line with the modern era.. and cleaned properly!!! Though the second room was much better, it left us uncomfortable for the remainder of the stay) : (
2 out of 5
by A verified traveler from Auckland

Good Location, but rooms not great

Posted Oct 7, 2015
Pros: Location and pool
Cons: Cleanliness and general standard of rooms.
Location: Close to beach, we walked out every night to Broadbeach for dinner - 10min walk.
Room wasn't very clean, stained linen etc, and not great for a "deluxe", Foxtel didn't work and the maintenance man said that was usual. Good pool, and great location. Good for families - but rooms are pretty tired, especially considering the price.
4 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Great resort for kids, even for single parents

Posted Oct 5, 2015
Pros: Great facilities, great location. Close to beach, transport and shops.
Cons: Room maintenance. Found a door off its' hinges when we arrived, one of the sinks leaked, the dryer timer was broken, and couch smelled of urine?
Location: Beach, transport hub and local shops are 2 minutes away.
Had a great stay at BreakFree Diamond Beach. 2 pools with a BBQ are in between, lots of friendly people, and other children for my son to play with.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average apartment. Great pool.

Posted Oct 1, 2015
Kitchen and bathroom haven't been touched since 1980, but were clean. Heated hotel pool was great.